Senior Case Processing Lead

Akima; Tucson (AZ); Vor Ort; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

AGS, an Akima company, seeks a Lead Case Processing Specialist in Tucson, AZ to supervise Case Processing Specialists, manage workflow, and ensure timely, accurate case handling in alignment with local policies and DHS standards.

The role requires directing daily work, coordinating with ICE personnel, and ensuring compliance across intake, removal, and records management within a secure, deadline-driven environment.

Qualifikationen

• Accredited associate or bachelor’s degree in an appropriate discipline or equivalent experience.
• At least two years of directly related case-management or case-processing experience.
• Experience reviewing detention files, custodial records, immigration case files, or authorized government databases.
• Previous lead-worker or management experience is preferred.

Aufgaben

• Provide first-line supervision, daily direction, coaching, and technical assistance to assigned Case Processing Specialists.
• Coordinate case-processing tasks based on urgency and deadlines; monitor progress and quality.
• Conduct routine quality-assurance inspections, file audits, and reviews for accuracy and compliance.
• Lead detainee intake, transfers, and outtake operations and coordinate with detention operations.
• Serve as shift-point of contact for ICE personnel and coordinate with other stakeholders.
• Maintain records, dashboards, and tracking logs; escalate issues to the Case Management Coordinator.
• Ensure compliance with privacy, DHS policies, and contract requirements.

Kenntnisse

Supervisory experience

Case management

Quality assurance

Documentation

Communication

Attention to detail

Ausbildung

Associate or Bachelor’s degree

Tools

Office software

Case-tracking systems

Electronic records systems

Government databases

Jobbeschreibung

AGS, an Akima company, seeks a Lead Case Processing Specialist in Tucson, AZ to supervise Case Processing Specialists, manage workflow, and ensure timely, accurate case handling in alignment with local policies and DHS standards.

The role requires directing daily work, coordinating with ICE personnel, and ensuring compliance across intake, removal, and records management within a secure, deadline-driven environment.