Senior Case Processing Lead for ICE Operations

Akima; Florence (AZ); Vor Ort; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

AGS, an Akima company, in Florence, AZ, is seeking a Lead Case Processing Specialist to supervise the Case Processing Specialists, directing daily work, delegating assignments, and ensuring accuracy, timeliness, and compliance with local policies and contracts.

You will work with the Case Management Coordinator and ICE personnel to coordinate intake, removal, and related activities, supervise performance, conduct quality reviews, and maintain logs and records for case status and deadlines.

Qualifikationen

• At least two years of directly related case-management experience.
• Experience reviewing detention files, custodial records, immigration case files, A-files, or government databases.
• US citizen or permanent resident.

Aufgaben

• Provide first-line supervision to assigned Case Processing Specialists.
• Coordinate taskings based on case urgency, court dates, and direction from ICE personnel.
• Establish expectations and monitor assignments and deadlines.
• Reassign work and coordinate coverage when workload changes.
• Monitor productivity and conduct coaching; report deficiencies.
• Assist with onboarding and cross-training of staff.

Kenntnisse

Direct-line supervision

Case Processing

Quality Assurance

Docket and records management

Interagency coordination

Ausbildung

Associate or Bachelor’s degree

Tools

Case-tracking tools

Electronic records systems

Microsoft Office

Jobbeschreibung

AGS, an Akima company, in Florence, AZ, is seeking a Lead Case Processing Specialist to supervise the Case Processing Specialists, directing daily work, delegating assignments, and ensuring accuracy, timeliness, and compliance with local policies and contracts.

You will work with the Case Management Coordinator and ICE personnel to coordinate intake, removal, and related activities, supervise performance, conduct quality reviews, and maintain logs and records for case status and deadlines.