Shift Lead, Immigration Case Processing

Akima; Phoenix (AZ); On-site; USD 70,000 - 90,000; Full time

Job summary

AGS, an Akima company, seeks a Lead Case Processing Specialist in Phoenix, AZ to supervise Case Processing Specialists and oversee daily workflow, quality control, and compliance with federal and contract requirements.

The role requires coordinating with the Case Management Coordinator and ICE personnel, ensuring timely case processing, intake, release, and removal activities, and maintaining accurate records and performance metrics.

Qualifications

• An accredited associate or bachelor’s degree or equivalent related experience.
• At least two years of related case-management or case-processing experience.
• Experience reviewing detention files and government documents.
• US citizen or permanent resident and five years’ U.S. residence.
• Pass background checks, drug tests, health requirements, and hold a valid driver’s license.

Responsibilities

• Provide first-line supervision, daily direction, coaching, and technical assistance to team.
• Organize tasks based on case urgency, court dates, and deadlines.
• Ensure accuracy, timeliness, and compliance with procedures and standards.
• Coordinate with ICE personnel and detention operations staff.
• Review flight manifests, release documentation, and related records for accuracy.
• Lead intake, transfer, release operations as needed.
• Maintain quality-review logs and escalate deficiencies.

Skills

Direct supervision

Quality assurance

Case management

Written communication

Multitasking

Compliance

Education

Associate degree

Bachelor’s degree

Equivalent experience

Tools

Case-tracking tools

Electronic records

Government databases

Job description

AGS, an Akima company, seeks a Lead Case Processing Specialist in Phoenix, AZ to supervise Case Processing Specialists and oversee daily workflow, quality control, and compliance with federal and contract requirements.

The role requires coordinating with the Case Management Coordinator and ICE personnel, ensuring timely case processing, intake, release, and removal activities, and maintaining accurate records and performance metrics.