Case Processing Team Lead - Detention Ops

NANA Corp; Phoenix (AZ); Vor Ort; USD 70.000 - 90.000; Vollzeit

Zusammenfassung

AGS in Phoenix, AZ is seeking a Lead Case Processing Specialist to supervise the Case Processing team, assign tasks, and ensure timely, accurate processing in compliance with local policies and government standards.

You will coordinate with ICE personnel and facility management, review files for quality, and oversee intake, removal, and release workflows, while mentoring staff to maintain performance and accountability.

Qualifikationen

• Bachelor's or higher education in a related field or equivalent experience.
• Two years of directly related case-management or case-processing experience.
• Experience reviewing detention files, custodial records, or immigration case files is preferred.
• Ability to communicate clearly and manage multiple priorities in a secure environment.

Aufgaben

• Provide first-line supervision, daily direction, coaching, and technical assistance to assigned Case Processing Specialists.
• Organize and prioritize taskings based on urgency, court dates, and staffing directions.
• Monitor progress, backlogs, and deadlines; reassign work as needed to maintain continuity.
• Conduct quality-assurance inspections and reviews to verify accuracy and compliance.
• Coordinate with ICE personnel and facility staff to support case-processing operations.
• Oversee intake, release, removal, and other outtake operations as assigned.
• Ensure compliance with privacy requirements and DHS/ICE policies.

Kenntnisse

Direct-line supervision

Quality assurance

Case management

Immigration knowledge

Staff coaching

Attention to detail

Ausbildung

Associate or Bachelor's degree

Jobbeschreibung

AGS in Phoenix, AZ is seeking a Lead Case Processing Specialist to supervise the Case Processing team, assign tasks, and ensure timely, accurate processing in compliance with local policies and government standards.

You will coordinate with ICE personnel and facility management, review files for quality, and oversee intake, removal, and release workflows, while mentoring staff to maintain performance and accountability.