Lead Case Processing Supervisor – On-Site Growth & Benefits

Akima; Yuma (AZ); Vor Ort; USD 70.000 - 95.000; Vollzeit

Zusammenfassung

AGS in Yuma, AZ is seeking a Lead Case Processing Specialist to supervise a team of Case Processing Specialists, directing daily work and ensuring accuracy, timeliness, and compliance with local policies and contract requirements.

The Lead serves as a shift-level point of contact for ICE personnel, coordinating case-processing, intake, release, or removal activities, and may perform duties as needed while remaining accountable for the team's output.

Qualifikationen

• Requires accredited associate or bachelor’s degree or an equivalent combination of education and industry experience.
• At least two years of directly related case-management or case-processing experience.

Aufgaben

• Provide first-line supervision, daily direction, coaching, and technical assistance to Case Processing Specialists.
• Organize, delegate, and prioritize tasks based on case urgency, court dates, interviews, admissions, releases, transfers, or removals.
• Monitor assignments, deadlines, and quality; reassign work as needed and assist with priority tasks to maintain continuity.
• Conduct quality-assurance inspections, file audits, and reviews for accuracy, timeliness, and compliance with procedures and standards.
• Review case files, A-files, and related records before routing or closure; identify and correct deficiencies.
• Coordinate with ICE personnel and facility operations to resolve discrepancies and ensure smooth case-processing workflows.
• Lead intake/outtake operations, organize staffing for high-volume periods, and ensure timely completion of required documents.
• Maintain professional relations and escalate issues requiring higher-level review.

Kenntnisse

Leadership

Case processing

Quality assurance

Communication

Workload coordination

Training

Ausbildung

Associate or Bachelor's degree

Jobbeschreibung

AGS in Yuma, AZ is seeking a Lead Case Processing Specialist to supervise a team of Case Processing Specialists, directing daily work and ensuring accuracy, timeliness, and compliance with local policies and contract requirements.

The Lead serves as a shift-level point of contact for ICE personnel, coordinating case-processing, intake, release, or removal activities, and may perform duties as needed while remaining accountable for the team's output.