Shift-Lead Case Processing Supervisor

NANA Corp; Yuma (AZ); Vor Ort; USD 65.000 - 85.000; Vollzeit

Zusammenfassung

AGS in Yuma, AZ seeks a Lead Case Processing Specialist to supervise a team handling detainee intake, case processing, and release coordination. You will ensure accuracy, timeliness, and compliance with local procedures and government standards.

You will coordinate with ICE personnel and facility staff, review work products, and guide staff to meet deadlines while maintaining confidentiality and security guidelines.

Qualifikationen

• Experience supervising staff and coordinating work
• Ability to review case files and maintain accuracy
• Understanding of immigration/detention workflows and deadlines
• Proficient with standard office software and case-tracking systems
• Strong written and verbal communication skills

Aufgaben

• Provide first-line supervision and assign tasks to Case Processing Specialists.
• Organize taskings based on case urgency, court dates, and staffing needs.
• Monitor backlogs, deadlines, and quality of work; coach as needed.
• Conduct quality audits of files and documents for accuracy and compliance.
• Coordinate with ICE personnel and facility staff to support operations.
• Oversee intake, transfer, and release workflows as directed.

Kenntnisse

Direct-line supervision

Quality assurance

Case management

Policy interpretation

Communication

Office software

Ausbildung

Associate or Bachelor's degree

Jobbeschreibung

AGS in Yuma, AZ seeks a Lead Case Processing Specialist to supervise a team handling detainee intake, case processing, and release coordination. You will ensure accuracy, timeliness, and compliance with local procedures and government standards.

You will coordinate with ICE personnel and facility staff, review work products, and guide staff to meet deadlines while maintaining confidentiality and security guidelines.