Senior Case Manager & Team Coach

Automatic Data Processing, Inc.; Pomona (CA); On-site; USD 70,000 - 72,000; Full time

Benefits offered by this job

Medical

Vision

401(k)

401(k) company matching

PTO

Paid Holidays

FSA

Company paid life insurance

Voluntary life insurance

Job summary

Automatic Data Processing, Inc. in Pomona, CA is seeking a Lead Case Manager to coach, plan, and organize the case management work of a unit of skilled professionals in social services.

The role involves supervising coordinators, developing community resources, delivering staff training, and ensuring high-quality casework within ORR program components. Strong trauma-informed practices and crisis intervention experience are essential.

Qualifications

• 3+ years’ experience in case management.
• Crisis intervention experience.
• Training/experience in trauma-focused and/or trauma-informed practices.
• Ability to respond effectively to the most sensitive inquiries or complaints.
• Ability to effectively present information and respond to questions from program director, case manager, and others.

Responsibilities

• Plan, train, and coach the case management work of a unit of trained case managers performing difficult or complex casework in areas such as foster care placement and protective services.
• Assist in the development of community resources and participate in staff development programs.
• May direct and train case managers on routine assignments.
• Review and staff decisions on difficult casework with the Clinical Supervisor.
• Represent the agency at conferences and address concerns raised by groups.
• Provide lead case management coaching while maintaining a reduced caseload.
• May direct and prepare research studies and reports.
• Conduct field visits and travel to remote locations as required.
• Enter complex narratives into the ORR client complaint database.

Skills

Case management

Crisis intervention

Trauma-informed care

Bilingual Spanish

Education

Bachelor's degree

Master’s degree in behavioral sciences

Tools

MS Office (Word/Excel/Outlook)

Job description

Automatic Data Processing, Inc. in Pomona, CA is seeking a Lead Case Manager to coach, plan, and organize the case management work of a unit of skilled professionals in social services.

The role involves supervising coordinators, developing community resources, delivering staff training, and ensuring high-quality casework within ORR program components. Strong trauma-informed practices and crisis intervention experience are essential.