Lead Case Manager: Trauma-Informed Coach & Mentor

Marsell Wellness Center; Pomona (CA); On-site; USD 70,000 - 72,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Paid time off

401(k) plan

Career development

Flexible scheduling

Job summary

Marsell Wellness Center in Pomona, CA is seeking a Lead Case Manager to coach a unit of case managers within Foster Family Services. The role emphasizes planning, training, and handling complex cases in foster care, protective services, and ORR program components to improve client outcomes.

The ideal candidate has 3+ years in case management, trauma-focused practice, crisis intervention skills, and language abilities in English and Spanish.

Qualifications

• 3+ years’ experience in case management.
• Crisis intervention experience.
• Training/experience in trauma-focused and/or trauma-informed practices.
• Bachelor’s degree required; Master’s degree preferred.

Responsibilities

• Plan, train, and coach the case management work of a unit of trained case managers.
• Develop community resources and participate in staff training programs.
• Review and staff decisions on difficult casework under supervision.
• Lead intake contact and after-hours intake services on a schedule.
• Travel for field visits and coordination with remote staff as needed.
• Enter complex narratives into the ORR client complaint database.

Skills

Crisis intervention

Trauma-informed practices

Bilingual Spanish

Education

Bachelor’s degree

Master’s degree preferred

Tools

MS Office

Job description

Marsell Wellness Center in Pomona, CA is seeking a Lead Case Manager to coach a unit of case managers within Foster Family Services. The role emphasizes planning, training, and handling complex cases in foster care, protective services, and ORR program components to improve client outcomes.

The ideal candidate has 3+ years in case management, trauma-focused practice, crisis intervention skills, and language abilities in English and Spanish.