Lead Case Manager: Mentor Teams in Social Services

ADP, Inc.; Montebello (CA); On-site; USD 70,000 - 72,000; Full time

Benefits offered by this job

Medical benefits

Vision coverage

401(k) plan

401(k) matching

Paid Time Off (PTO)

Paid Holidays

Flexible Spending Account

Life Insurance (Company Paid)

Voluntary Life Insurance

Job summary

ADP, Inc. in Montebello, CA, is seeking a Lead Case Manager to coach and supervise a unit of case managers, develop community resources, and oversee complex casework within the ORR program.

The role reports to the Program Director and requires an exempt, full-time status. The position emphasizes leadership, trauma-informed practice, and crisis intervention expertise, with a salary range of approximately $70,304 to $72,100 per year and a strong focus on program management and policy

Qualifications

• 3+ years’ experience in case management.
• Crisis intervention experience.
• Training/experience in trauma-focused and/or trauma-informed practices.
• Ability to respond effectively to the most sensitive inquiries or complaints.
• Ability to effectively present information and respond to questions from program director, case managers.

Responsibilities

• Plan, train, and coach the case management work of a unit of trained case managers performing difficult or complex casework in areas such as foster care placement, protective services, and ORR components.
• Assist in the development of community resources for all programs; assist and participate in in-service training and staff development programs.
• May direct and train the work of case managers performing more routine assignments.
• Review and staff decisions on difficult casework under direct supervision of the Clinical Supervisor.
• Assist and evaluate the effectiveness of policies and procedures.
• Represent the agency at conferences and address concerns raised by groups relative to assigned areas of responsibility; may represent the agency on matters relating to the service aspects of programs.
• Provide lead case management coaching while maintaining a reduced caseload to provide coaching and training.
• May direct and prepare research studies and reports.
• Travel for field visits, home inspections, and meetings; remote visits may be required.

Skills

Case management

Crisis intervention

Trauma-informed practices

Communication

Team leadership

Problem solving

Education

Bachelor’s degree

Master’s degree in behavioral sciences or related fields

Tools

MS Office

Office equipment

Job description

ADP, Inc. in Montebello, CA, is seeking a Lead Case Manager to coach and supervise a unit of case managers, develop community resources, and oversee complex casework within the ORR program.

The role reports to the Program Director and requires an exempt, full-time status. The position emphasizes leadership, trauma-informed practice, and crisis intervention expertise, with a salary range of approximately $70,304 to $72,100 per year and a strong focus on program management and policy