Senior Case Manager - Supportive Housing & Recovery

Jewish Board of Family and Children's Services; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

The Jewish Board of Family and Children's Services seeks a Case Manager to lead direct care within its supportive housing programs in New York. This senior role supports adults with serious mental illness by coordinating services, drafting individualized plans, and ensuring regulation-compliant documentation.

You will work with residents to enhance independent living skills, advocate for equitable access to care, and collaborate with partners to sustain safe, stable housing and community

Qualifications

• Bachelor's degree in Human Services or related field.
• Experience in human services required; mental health preferred.
• Knowledge of local health and human service systems.
• Commitment to working with diverse residents and anti-racist practice.

Responsibilities

• Carries a caseload and creates person-centered service plans with residents.
• Works with the most complex clients and oversees case staff.
• Ensures plans and progress notes are completed per regulatory standards.
• Links residents to community-based treatment and coordinates services.
• Participates in intake, assessments, discharge, and high-risk case meetings.
• Assists with crisis de-escalation and safety planning as needed.

Skills

Communication

Initiative

Interpersonal skills

Problem solving

Quality assurance

Teamwork

Organization

Crisis management

Judgement

Education

BA/BS in Human Services

Tools

Microsoft Office

Job description

The Jewish Board of Family and Children's Services seeks a Case Manager to lead direct care within its supportive housing programs in New York. This senior role supports adults with serious mental illness by coordinating services, drafting individualized plans, and ensuring regulation-compliant documentation.

You will work with residents to enhance independent living skills, advocate for equitable access to care, and collaborate with partners to sustain safe, stable housing and community