Resident Support Specialist - Case Assistant

The-Jewish-Boar; New York (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

The Jewish Board is seeking a Case Assistant to join its Adult Residential Division in Bronx, NY. This entry-level role supports residents to live independently in community settings, following a harm-reduction approach and guiding them toward personalized recovery goals.

Responsibilities include daily living skills coaching, advocacy, policy explanation, documentation, and coordination with clinical staff. Strong communication, empathy, and crisis de-escalation skills are essential.

Qualifications

• High school degree or HSE is required.
• Two years of experience in a Human Services or Community Mental Health setting preferred.

Responsibilities

• Help residents attain independent living skills and goals.
• Assist with activities of daily living (personal hygiene, dressing, meal preparation, laundry).
• Advocate for residents with other services and consider health disparities and systemic racism.
• Interpret and explain agency policies and procedures to residents.
• Participate in monthly cooperative walk-throughs with residents.
• Escorts residents to appointments as needed.
• Facilitate monthly roommate meetings when appropriate.
• Assist with physically demanding tasks as needed.
• Resolves crises and de-escalates situations threatening resident well-being.
• Performs safety rounds of the program and wellness checks in congregate settings.

Skills

Communication

Initiative

Interpersonal skills

Problem solving

Quality assurance

Teamwork

Organizational skills

Crisis management

Good judgment

Education

High school degree or HSE

Tools

Microsoft Office

Job description

The Jewish Board is seeking a Case Assistant to join its Adult Residential Division in Bronx, NY. This entry-level role supports residents to live independently in community settings, following a harm-reduction approach and guiding them toward personalized recovery goals.

Responsibilities include daily living skills coaching, advocacy, policy explanation, documentation, and coordination with clinical staff. Strong communication, empathy, and crisis de-escalation skills are essential.