Help 365 Senior Case Manager

New York Common Pantry, Inc

New York (NY)

On-site

USD 39,950 - 42,705

Full time

14 days+

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Benefits offered by this job

Paid Holidays

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

403(b) Retirement Account

Life Insurance

Long-Term Disability

Transit Benefits

Job summary

New York Common Pantry seeks a Help 365 Senior Case Manager in New York, NY. The role provides direct case management, supports daily operations, quality assurance, and program effectiveness for the Help 365 team at the East Harlem location.

You will handle benefits access, referrals to housing, healthcare, and other services, while supervising Case Managers and volunteers, ensuring data quality and compliance. The schedule is Tuesday through Saturday, 9 AM – 5 PM, full-time.

Qualifications

Full professional proficiency in both English and Spanish is required.
Bachelor’s degree in Social Work, Human Services, or a related field; equivalent work experience is preferred.
Commitment to helping the communities NYCP serves and the organization’s mission.
Experience managing challenging interactions and de-escalating situations with clients while maintaining safety, dignity, and respect.
Experience with case management databases is preferred.
Knowledge of public benefits, entitlements, and related systems.
Professional written and verbal communication skills.
Proficient with Microsoft Office Suite and Google Drive.
Cultural sensitivity and ability to work with diverse communities.

Responsibilities

Provide day-to-day guidance, mentorship, and operational support to Case Managers and volunteers.
Assist the Assistant Director of Social Services with overseeing daily Help 365 operations at the East Harlem location.
Monitor staff productivity, service quality, and adherence to department policies and procedures.
Ensure exceptional customer service and assist in resolving participant concerns and conflicts.
Train and onboard new Case Managers and volunteers on case management procedures and databases.
Monitor accuracy and completeness of client records and timely documentation in the client database.
Maintain inventory of office supplies and program materials for uninterrupted operations.
Represent NYCP at coalition meetings, community events, and partner meetings.

Skills

English

Spanish

Education

Bachelor’s degree in Social Work or related field

Tools

Case Management Software

Microsoft Office

Google Drive

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Help 365 Senior Case Manager

F New York, NY, US

2 days ago Requisition ID: 1125

Help 365 Senior Case Manager

Location: New York, NY

New York Common Pantry is one of the city’s largest hunger relief organizations, providing food assistance, case management services, senior food provision, nutrition education, and hygiene services. We are a dynamic, mission-driven organization experiencing rapid growth and expansion.

NYCP is a poverty-fighting organization that reduces hunger and promotes dignity, health, and self-sufficiency by using a holistic approach. Last year, we assisted over 764,000 visitors, served over 11.7 million meals, and accessed $10.7 million in public benefits resources for our guests. Through an array of programs that we offer, we look to establish long-term stability for those we serve.

The Help 365 Senior Case Manager serves as a senior member of the Help 365 team, providing direct case management services while supporting the daily operations, quality assurance, and overall effectiveness of the case management program. This position assists individuals and families in accessing public benefits, emergency food assistance, housing stabilization resources, and other community services that promote long-term self-sufficiency.

In addition to maintaining an active caseload, the Help 365 Senior Case Manager provides day-to-day guidance, training, and operational support to Case Managers and volunteers at the NYCP East Harlem location, monitors data quality and program compliance, and assists the Assistant Director of Social Services with program oversight, reporting, and workflow coordination.

The Help 365 Senior Case Manager will report to the Assistant Director of Social Services at the 8 East 109th Street location. The schedule for this position is Tuesday through Saturday, 9 AM - 5 AM; 1-hour unpaid lunch. This is a Full-Time position, 35 hours a week, non-exempt.

Responsibilities:

Leadership & Program Oversight

Provide day-to-day guidance, mentorship, and operational support to Case Managers and volunteers.
Assist the Assistant Director of Social Services with overseeing daily Help 365 operations at the East Harlem location.
Monitor staff productivity, service quality, and adherence to department policies and procedures.
Ensure exceptional customer service is consistently provided and assist in resolving participant concerns and conflicts.
Train and onboard new Case Managers and volunteers on case management procedures, databases, and program expectations.
Monitor the accuracy and completeness of client records and ensure timely documentation in the client database.
Maintain inventory of office supplies and program materials, ensuring uninterrupted daily operations.
Represent NYCP at coalition meetings, community events, and partner organization meetings as assigned.

Case Management & Client Services

Conduct comprehensive intakes and assessments for new and returning participants.
Screen participants using the ACCESS NYC Benefits Screening Tool to determine eligibility for public benefits and entitlements.
Assist participants with applying for and maintaining benefits, including SNAP, Medicaid, Cash Assistance, SSI, and other available resources.
Refer participants to employment, housing, healthcare, legal, and other supportive services as appropriate.
Confirm receipt of benefits through NYCP's Paperless Office System (POS) in collaboration with the Human Resources Administration (HRA).
Coordinate appointments with Health Care Navigators and ensure participants have the required documentation.
Process emergency food assistance and pantry memberships.
Complete annual recertifications and benefit re-screenings for pantry members.
Resolve pantry membership issues, including inactive or replacement membership cards during food distribution.
Maintain accurate, timely, and confidential case records.

Data Management & Reporting

Monitor data quality and ensure accurate entry of client information into agency databases.
Assist with contract reporting, data collection, and program performance tracking.
Maintain participant confirmation logs and benefits tracking spreadsheets.
Support continuous quality improvement initiatives by identifying data discrepancies and recommending corrective actions.

Outreach & Collaboration

Conduct community outreach to increase awareness of NYCP's food distribution and case management services.
Participate in bi-weekly case management meetings and other departmental meetings.
Meet established program goals, performance metrics, and service targets.
Other responsibilities as assigned.

Qualifications:

Full professional proficiency in both English and Spanish is required.
A Bachelor’s degree in Social Work, Human Services, or a related field; equivalent work experience is preferred.
Commitment to helping the communities in need and NYCP’s work and mission.
Experience managing challenging interactions and de-escalating situations with clients while maintaining safety, dignity, and respect.
Experience with case management databases is preferred.
Knowledge of public benefits, entitlements, and related systems.
Professional written and verbal communication skills.
Proficient with Microsoft Office Suite and Google Drive.
Solid computer literacy and general administrative/clerical skills.
Cultural sensitivity and respect when serving diverse communities.
Ability to work effectively with diverse populations in a respectful and culturally competent manner.
Strong multitasking skills and ability to work efficiently in a fast-paced, high-traffic environment.
Strong customer service and interpersonal skills.

This is not an exhaustive list of all responsibilities, duties, skills, efforts or requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. This description does not constitute a contract of employment and NYCP may exercise its employment-at-will rights at any time.

New York Common Pantry is an Equal Opportunity Employer and is committed to providing equal employment opportunities to you without regard to race, creed, color, religion, national origin, sex, sexual orientation, pregnancy, marital status, age, veteran status, medical condition or disability, genetic information, gender identity, or any other protected status under federal, state, or local law.

Pay: $29.00-31.00/hour

Benefits: