Senior Cargo Operations Supervisor

ADP, Inc.; Houston (TX); On-site; USD 48,000 - 51,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

Sick leave and holidays

401(k) with company match

Ongoing professional development and培训

Job summary

United Airlines is seeking a Supervisor – Cargo Operations at the Houston (IAH) hub to lead cargo office operations, supervise staff, and align with ramp and warehouse teams. You will liaison between internal departments, customers, and regulatory agencies to ensure safety, reliability, and service excellence.

The role focuses on supervising cargo handling teams, coordinating resources, and driving process improvements while maintaining strict regulatory compliance and customer satisfaction.

Qualifications

• High School Diploma or GED required; higher degree preferred.
• Experience in cargo, logistics, or airline operations support.
• Supervisory or team‑lead experience in a fast‑paced, regulated environment.
• Working knowledge of air cargo procedures, shipment documentation, and regulatory compliance.

Responsibilities

• Supervise and coordinate the activities of cargo handling personnel, ensuring smooth operations and adherence to safety protocols.
• Plan and allocate resources effectively to meet operational demands, including assigning tasks to team members and monitoring their performance.
• Train and mentor cargo handling staff, providing guidance on best practices and ensuring compliance with company policies and procedures.
• Coordinate with ramp, warehouse, and load planning teams to ensure efficient processing of inbound and outbound freight.
• Ensure strict adherence to United Airlines policies and procedures, as well as TSA, FAA, IATA, and U.S. Customs compliance requirements.
• Serve as the primary customer service contact for cargo clients, brokers, and freight forwarders at the IAH hub.
• Maintain accurate cargo tracking and status updates via United’s cargo management systems.
• Generate operational and compliance reports on cargo throughput, documentation accuracy, and service metrics.
• Monitor cargo handling equipment and facilities, reporting any maintenance or repair needs to the appropriate department.
• Support government inspections, audits, and internal compliance reviews by ensuring timely access to all required documentation.
• Identify and implement process improvements to support operational efficiency and customer satisfaction.
• Communicate and collaborate effectively with internal departments including Ramp Operations, Load Planning, Security, and Customer Service.

Skills

Leadership

Organizational skills

Communication skills

Microsoft Office

Cargo tracking systems

Team supervision

Education

High School Diploma or GED

Associate’s or bachelor’s degree in occupational safety, Environmental Health, Logistics, or related field

Tools

UC360

Job description

United Airlines is seeking a Supervisor – Cargo Operations at the Houston (IAH) hub to lead cargo office operations, supervise staff, and align with ramp and warehouse teams. You will liaison between internal departments, customers, and regulatory agencies to ensure safety, reliability, and service excellence.

The role focuses on supervising cargo handling teams, coordinating resources, and driving process improvements while maintaining strict regulatory compliance and customer satisfaction.