Cargo Operations Supervisor

Qatar Airways; Chicago (IL); On-site; USD 70,000 - 95,000; Full time

Job summary

Qatar Airways is seeking a Cargo Operations Supervisor for our ORD office in Chicago, USA. You will lead safety and efficiency in cargo operations, coordinate with GHA and HQ Cargo, and ensure timely flight planning and space utilization. The role requires strong leadership, cargo knowledge, and US work authorization.

Responsibilities include rostering staff, handling customer requests, and producing management reports while maintaining high service standards across import/export operations.

Qualifications

• High school diploma or higher with 4+ years in air freight, or a Bachelor's with 3+ years.
• Solid knowledge of cargo procedures and acceptance, office, warehouse and ramp.
• IATA dangerous goods knowledge.
• Proven leadership and decision-making abilities.
• Ramp handling and load control of aircraft.
• Experience loading cargo freighters.
• MS Office proficiency (Word/Excel/Outlook).

Responsibilities

• Ensure all safety measures are followed by staff and GHA.
• Maximize capacity use and on-time freighter operations.
• Handle customer requests professionally; resolve issues to reduce complaints.
• Prepare staff rosters and brief changes in QR products/services.
• Support Sales with updated operational information in systems.
• Prepare cargo reports as required by Management.
• Liaise with local Ground Handling Agents and HQ Cargo Dept.
• Assist import customers with cargo clearance; liaise with customs.
• Coordinate flight planning to maximize space and timely delivery.
• Generate service reports as needed.

Skills

Cargo procedures

People management

Leadership

Decision-making

Ramp handling

Load control

Loading freighters

IT proficiency

Word/Excel/Outlook

Education

High School Diploma

Bachelor's Degree

Tools

Word

Excel

Outlook

Job description

Description

As the business expands, we are pleased to announce an incredibly exciting opportunity to join our Cargo Operations Team in Chicago, Illinois as a Cargo Operations Supervisor. This role is based at our Cargo ORD office.

General Information

Ref # 234878

Location: USA-Chicago

Job family: Cargo & Airport Operations

Closing Date: 2026-09-30

The Role Includes

• Ensure all safety measures are taken by operations staff as well as GHA


• Ensure all staff adheres to optimal use of capacity to maximize revenue whenever possible with on time performance for freighters.


• Handle customer requirement/requests professionally on a daily basis. Assist staff and customers to resolve issues to reduce customer complaints.


• Prepare staff roster to ensure proper distribution of manpower and brief staff with relevant changes in the industry and QR products/ services.


• Support Sales to keep systems updates with operational information


• Prepare Cargo report when required by Management


• Liaising with local Ground Handling Agents and with Head Office Cargo Department to ensure/enhance a high quality customer service provided in sales & operational areas.


• Support import customers for clearance of their cargo, liaise with customs authorities to facilitate smooth and timely import clearance, liaise with HQ DOH and/or origin stations for necessary support.


• Flight planning with maximum utilization of the flight capacity, control and operation export & import. Maintain a close coordination between QR Space Control and customers by ensuring their shipments are transferred, delivered on time, correct priority given to shipments and for maximum utilization of space on a/c.


• Weekly, monthly or whenever deemed necessary services reports including preparation system accounting updates on every flight departure.


• Perform other department duties related to his/her position as directed by the Head of the Department.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

Qualification

About You

• Minimum of High School Qualification with at least 4 years of job related experience within air freight industry or 3 years of experience with a Bachelor's Degree.


• Understanding of Cargo Procedures / Acceptance / office / warehouse / ramp / People Management


• IATA recognized dangerous goods


• Leadership skills


• Decision-making


• Ramp-handling and Load Control of all types of aircraft


• Loading of cargo freighters


• IT Proficiency – Word / Excel / Outlook

You must be authorized to work lawfully in the United States. This position is not eligible for visa sponsorship.