Graveyard Cargo Operations Supervisor | Hub Leader

USAS - U.S. Aviation Services; Houston (TX); On-site; USD 48,000 - 51,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off

Job summary

United Service Companies is seeking a Supervisor – Cargo Operations at our IAH hub to oversee cargo office operations, supervise staff, and align with ramp and warehouse teams for efficient processing of inbound and outbound freight.

You will liaise with customers, regulatory agencies, and internal departments to ensure safety, reliability, and world-class service. Candidates need 2+ years in cargo/logistics and at least 1 year of supervisory experience.

Qualifications

• High School Diploma or GED required, Associate’s or bachelor’s degree in occupational safety, Environmental Health, Logistics, or related field preferred.
• Minimum 2 years of experience in cargo, logistics, or airline operations support.
• At least 1 year of supervisory or team lead experience in a fast-paced, regulated environment.
• Working knowledge of air cargo procedures, shipment documentation (e.g., AWB, manifests), and regulatory compliance.
• Proficiency in Microsoft Office Suite and cargo tracking systems; familiarity with UC360 or equivalent platforms preferred.

Responsibilities

• Supervise and coordinate the activities of cargo handling personnel, ensuring smooth operations and adherence to safety protocols.
• Plan and allocate resources effectively to meet operational demands, including assigning tasks to team members and monitoring their performance.
• Train and mentor cargo handling staff, providing guidance on best practices and ensuring compliance with company policies and procedures.
• Coordinate with ramp, warehouse, and load planning teams to ensure efficient processing of inbound and outbound freight.
• Ensure strict adherence to United Airlines policies and procedures, as well as TSA, FAA, IATA, and U.S. Customs compliance requirements.
• Serve as the primary customer service contact for cargo clients, brokers, and freight forwarders at the IAH hub.
• Maintain accurate cargo tracking and status updates via United’s cargo management systems.
• Generate operational and compliance reports on cargo throughput, documentation accuracy, and service metrics.
• Monitor cargo handling equipment and facilities, reporting any maintenance or repair needs to the appropriate department.
• Support government inspections, audits, and internal compliance reviews by ensuring timely access to all required documentation.
• Identify and implement process improvements to support operational efficiency and customer satisfaction.
• Communicate and collaborate effectively with internal departments including Ramp Operations, Load Planning, Security, and Customer Service.

Skills

Leadership

Organizational skills

Interpersonal communication

Air cargo procedures

Regulatory compliance

Microsoft Office

Cargo tracking systems

Education

Associate’s or Bachelor’s degree in occupational safety / Environmental Health / Logistics

Tools

UC360

Cargo tracking systems

Job description

United Service Companies is seeking a Supervisor – Cargo Operations at our IAH hub to oversee cargo office operations, supervise staff, and align with ramp and warehouse teams for efficient processing of inbound and outbound freight.

You will liaise with customers, regulatory agencies, and internal departments to ensure safety, reliability, and world-class service. Candidates need 2+ years in cargo/logistics and at least 1 year of supervisory experience.