Senior Care Support Specialist — Health Tech (Remote)

Maven Clinic; Lorida (FL); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Hybrid work

Equity

Parental leave

Professional development stipend

401K matching

Job summary

Maven Clinic is seeking a Senior Care Support Associate to join our Care Support team. This full-time role sits in Tier 2 (Specialized) and involves complex member inquiries, QA, bug triage, and evolving workflows. The team supports members 7 days a week with shifts in ET.

We value deep product knowledge, ownership, and exceptional member care. Experience in health tech or insurance helps, and the position offers a flexible, hybrid work environment with equity and benefits.

Qualifications

• 2+ years of experience in high-volume customer service settings.
• Experience providing support via phone, live chat, and messaging.
• Experience in health tech, fertility benefits, or insurance space.
• Strong written and verbal communication skills with empathy.
• Strong organizational skills and ability to manage multiple workstreams.
• Comfortable with a fast-paced, remote environment.

Responsibilities

• Serve as first point of contact and deliver exemplary service via multiple channels (phone, messaging, live chat).
• Assist members with enrollment, clinic and pharmacy coordination, and appointment bookings.
• Apply product and benefits knowledge to navigate care needs and resolve escalations.
• Handle specialized support workstreams including verification calls and partner inquiries.
• Support quality assurance processes and surface improvement opportunities to managers.
• Assist with bug identification and triage in coordination with operations and product teams.
• Participate in service recovery processes and contribute to Voice of the Customer feedback loops.
• Mentor and support junior associates with knowledge sharing.

Skills

Customer service

Communication skills

Remote work experience

Health tech experience

Multichannel support

QA familiarity

Tools

Zendesk

Slack

Google Workspace

Job description

Maven Clinic is seeking a Senior Care Support Associate to join our Care Support team. This full-time role sits in Tier 2 (Specialized) and involves complex member inquiries, QA, bug triage, and evolving workflows. The team supports members 7 days a week with shifts in ET.

We value deep product knowledge, ownership, and exceptional member care. Experience in health tech or insurance helps, and the position offers a flexible, hybrid work environment with equity and benefits.