Senior Care Support Specialist (Remote)

Maven Clinic; Columbus (OH); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Equity

Hybrid work

Maven for Mavens

Wellness partnerships

Professional development stipend

Career coach access

401K matching

Job summary

Maven Clinic is seeking a Senior Care Support Associate for our Care Support team. This full-time role sits at Tier 2, handling nuanced member inquiries and cross-functional work like AI QA, bug triage, and evolving support streams. Our Care Support operates 7 days a week with ET shifts.

We offer equity, flexible remote options, and benefits. Join a driven team delivering high-quality care to members and providers across the Maven platform.

Qualifications

• 2+ years in high-volume customer service
• Experience via phone, live chat and messaging
• Remote-friendly with shifting priorities
• Experience with specialty medications or pharmacy coordination preferred, not required
• QA processes or reviewing support interactions preferred, not required
• Experience with Zendesk, Slack and Google Workspace preferred, not required
• Experience in tiered/escalation environments preferred, not required

Responsibilities

• Serve as first point of contact and deliver exemplary service to members and providers via messaging, phone and live chat
• Support members in enrollment, clinic and pharmacy coordination, and booking appointments
• Apply product, partnership and benefits knowledge to navigate care needs and resolve escalations
• Handle specialized support workstreams including verification calls and partner inquiries
• Support QA processes and surface trends to managers
• Assist with bug triage and documentation of issues with operations and product teams
• Participate in service recovery and Voice of the Customer feedback loops
• Mentor junior associates through knowledge sharing and collaboration

Skills

High-volume CS

Omnichannel support

Remote-friendly

Pharmacy coordination

QA experience

Zendesk/Slack/GS

Tools

Zendesk

Slack

Google Workspace

Job description

Maven Clinic is seeking a Senior Care Support Associate for our Care Support team. This full-time role sits at Tier 2, handling nuanced member inquiries and cross-functional work like AI QA, bug triage, and evolving support streams. Our Care Support operates 7 days a week with ET shifts.

We offer equity, flexible remote options, and benefits. Join a driven team delivering high-quality care to members and providers across the Maven platform.