Senior Care Scheduler — Match & Schedule Care

Home Instead; Dickinson (ND); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Team environment

Paid training

Growth opportunities

Generous PTO

Job summary

Home Instead Dickinson is seeking a Service Coordinator (Scheduler) to coordinate caregiver schedules and manage client service needs in a fast-paced, client-focused environment.

You will match Care Professionals with clients, handle schedule changes, and communicate with families to ensure high-quality care for seniors in Dickinson, ND. This role emphasizes organization, multitasking, and strong relationship-building with clients and staff.

Qualifications

• Excellent organizational and time management skills.
• Strong communication and interpersonal abilities.
• Ability to multitask and remain calm under pressure.
• Proficient with computers and scheduling software; Microsoft Office experience preferred.
• Previous experience in scheduling, customer service, healthcare, or a related field is a plus.
• A positive attitude, strong attention to detail, and a heart for serving seniors.

Responsibilities

• Create and maintain caregiver schedules to ensure all client shifts are covered.
• Match Care Professionals with clients based on skills, availability, and compatibility.
• Respond promptly to schedule changes, call-offs, and urgent staffing needs.
• Communicate effectively with clients, families, and Care Professionals regarding scheduling updates.
• Monitor schedule accuracy and maintain detailed documentation.
• Work collaboratively with the office team to provide exceptional customer service.
• Support caregiver retention through proactive communication and relationship-building.

Skills

Organization

Time management

Communication skills

Multitasking

Interpersonal abilities

Customer service

Tools

Scheduling software

Microsoft Office

Job description

Home Instead Dickinson is seeking a Service Coordinator (Scheduler) to coordinate caregiver schedules and manage client service needs in a fast-paced, client-focused environment.

You will match Care Professionals with clients, handle schedule changes, and communicate with families to ensure high-quality care for seniors in Dickinson, ND. This role emphasizes organization, multitasking, and strong relationship-building with clients and staff.