Care Services Scheduler & Client Matchmaker

Home Instead; Lincoln (NE); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Team performance bonuses

401k Retirement Plan

Paid Parental Leave

Health insurance assistance

Personal trainer

Unlimited PTO

Cell phone stipend

Ongoing training

Inclusive team culture

Company-sponsored events

Job summary

Home Instead in Lincoln, Nebraska is seeking a dedicated Scheduling Coordinator to organize and manage schedules for Care Professionals and Clients. You will fill daily and future shifts by matching Care Professionals to client needs, ensuring high-quality matches in a fast-paced environment.

The role emphasizes excellent communication, attention to detail, independent work, and a professional demeanor. In-person work with a competitive salary and comprehensive benefits supports your growth and

Qualifications

• College degree or relevant experience required.
• Excellent oral and written communication skills and the ability to listen effectively with good phone skills.
• Ability to work independently and meet deadlines with confidentiality.
• Strong interpersonal, judgment, and decision-making abilities.
• Ability to organize and prioritize daily, quarterly, monthly, and yearly work.

Responsibilities

• Answer incoming calls in a friendly, professional manner.
• Create and maintain client and Care Pro schedules with high-quality matches.
• Monitor, mediate, and log all client and Care Pro activity in the software.
• Follow up to resolve client and Care Pro issues.
• Enter and maintain accurate client and Care Pro records.
• Communicate issues to ensure problems are resolved.
• Design and implement contingency plans to maintain service hours.
• Identify opportunities to increase service hours and care quality.
• Demonstrate open, effective communication with colleagues, clients, and families.

Skills

Communication

Independent work

Interpersonal skills

Organization

MS Office

Decision-making

Education

College degree

Tools

MS Excel

MS Word

Job description

Home Instead in Lincoln, Nebraska is seeking a dedicated Scheduling Coordinator to organize and manage schedules for Care Professionals and Clients. You will fill daily and future shifts by matching Care Professionals to client needs, ensuring high-quality matches in a fast-paced environment.

The role emphasizes excellent communication, attention to detail, independent work, and a professional demeanor. In-person work with a competitive salary and comprehensive benefits supports your growth and