Service Coordinator

Home Instead; Dickinson (ND); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Team environment

Paid training

Growth opportunities

Generous PTO

Job summary

Home Instead Dickinson is seeking a Service Coordinator (Scheduler) to coordinate caregiver schedules and manage client service needs in a fast-paced, client-focused environment.

You will match Care Professionals with clients, handle schedule changes, and communicate with families to ensure high-quality care for seniors in Dickinson, ND. This role emphasizes organization, multitasking, and strong relationship-building with clients and staff.

Qualifications

• Excellent organizational and time management skills.
• Strong communication and interpersonal abilities.
• Ability to multitask and remain calm under pressure.
• Proficient with computers and scheduling software; Microsoft Office experience preferred.
• Previous experience in scheduling, customer service, healthcare, or a related field is a plus.
• A positive attitude, strong attention to detail, and a heart for serving seniors.

Responsibilities

• Create and maintain caregiver schedules to ensure all client shifts are covered.
• Match Care Professionals with clients based on skills, availability, and compatibility.
• Respond promptly to schedule changes, call-offs, and urgent staffing needs.
• Communicate effectively with clients, families, and Care Professionals regarding scheduling updates.
• Monitor schedule accuracy and maintain detailed documentation.
• Work collaboratively with the office team to provide exceptional customer service.
• Support caregiver retention through proactive communication and relationship-building.

Skills

Organization

Time management

Communication skills

Multitasking

Interpersonal abilities

Customer service

Tools

Scheduling software

Microsoft Office

Job description

Service Coordinator (Scheduler)

Join the Home Instead team and make a difference every day!

At Home Instead, we provide compassionate, reliable in-home care that helps seniors age with dignity and independence. We're looking for a highly organized, customer-focusedService Coordinatorto ensure our clients receive exceptional care by matching them with the right Care Professionals.
Location: Dickinson, ND

Position Summary

The Service Coordinator is responsible for coordinating caregiver schedules, managing client service needs, and maintaining clear communication with clients, families, and Care Professionals. This role is fast-paced and ideal for someone who thrives on problem-solving, multitasking, and building strong relationships.

Key Responsibilities

• Create and maintain caregiver schedules to ensure all client shifts are covered.
• Match Care Professionals with clients based on skills, availability, and compatibility.
• Respond promptly to schedule changes, call-offs, and urgent staffing needs.
• Communicate effectively with clients, families, and Care Professionals regarding scheduling updates.
• Monitor schedule accuracy and maintain detailed documentation.
• Work collaboratively with the office team to provide exceptional customer service.
• Support caregiver retention through proactive communication and relationship-building.

Qualifications

• Excellent organizational and time management skills.
• Strong communication and interpersonal abilities.
• Ability to multitask and remain calm under pressure.
• Proficient with computers and scheduling software; Microsoft Office experience preferred.
• Previous experience in scheduling, customer service, healthcare, or a related field is a plus.
• A positive attitude, strong attention to detail, and a heart for serving seniors.

What We Offer

• Competitive pay
• Supportive, team-oriented work environment
• Paid training
• Opportunities for professional growth and advancement
• Generous PTO and Benefits
• The opportunity to make a meaningful impact in the lives of seniors and their families