Scheduler / Care Coordinator

Faithfulhearthomecareagency; Worcester (MA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid time off

Health benefits

Positive office environment

Job summary

Faithfulhearthomecareagency in Worcester, MA, is seeking a Scheduler and Care Coordinator to join their administrative team. In this full-time role, you will coordinate caregiver assignments, maintain scheduling records, and ensure clients receive excellent service.

The ideal candidate will have strong organizational and multitasking skills, excellent communication abilities, and proficiency with computer systems and scheduling software. This position offers a positive office environment and the opportunity to make an impact in home care.

Qualifications

• Strong organizational and multitasking skills.
• Excellent communication and customer service abilities.
• Proficiency with computer systems and scheduling software.

Responsibilities

• Schedule and coordinate caregiver assignments.
• Match caregivers with clients based on needs.
• Maintain scheduling records and documentation.
• Communicate with caregivers and clients.

Skills

Organizational skills

Customer service skills

Problem-solving

Multitasking

Attention to detail

Tools

Scheduling software

Job description

Worcester, MA Full-Time Posted January 25, 2024

Join our administrative team as a Scheduler and Care Coordinator. Play a vital role in coordinating care services and ensuring clients receive excellent service.

Key Responsibilities

• Schedule and coordinate caregiver assignments
• Match caregivers with clients based on needs and preferences
• Maintain accurate scheduling records and documentation
• Communicate with caregivers, clients, and families
• Monitor attendance and address scheduling issues
• Coordinate care plan updates and changes
• Provide administrative support to the care team
• Handle phone calls and inquiries professionally

Requirements & Qualifications

• Strong organizational and multitasking skills
• Excellent communication and customer service skills
• Proficiency with computer systems and scheduling software
• Problem-solving abilities and attention to detail
• Professional and empathetic demeanor
• Healthcare or home care experience a plus
• Paid time off
• Health benefits (if applicable)
• Positive office environment
• Opportunity to make an impact in home care