Senior Care Pharmacy Technician - Virtual Patient Outreach

ArchWell Health; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

ArchWell Health seeks a Pharmacy Technician to join our team, reporting to the Clinical Pharmacist. You will provide direct patient care in a virtual environment and support Medicare Advantage prescription benefits. The role emphasizes accuracy, HIPAA compliance, and patient-centered service for seniors.

Ideal candidates will have 2+ years in operational pharmacy benefits or a high-volume setting, be registered technicians, and excel in a fast-paced team. Bilingual English/Spanish is a plus.

Qualifications

• Excellent customer service and communication skills, including telephone etiquette and active listening.
• Detail oriented with strong alpha/numeric data entry skills and minimal errors.
• Ability to work with diverse populations and travel for company meetings.

Responsibilities

• Conduct telephonic outreaches and answer calls regarding medication use and adherence.
• Place refill requests with pharmacies via phone or web systems.
• Review patient charts to determine appropriate action and resolve medication-use issues.

Skills

Customer service

Phone etiquette

Active listening

Detail oriented

Data entry

Microsoft Office

Travel readiness

Education

High school diploma or GED

Registered Pharmacy Technician

Tools

eClinicalWorks

Job description

ArchWell Health seeks a Pharmacy Technician to join our team, reporting to the Clinical Pharmacist. You will provide direct patient care in a virtual environment and support Medicare Advantage prescription benefits. The role emphasizes accuracy, HIPAA compliance, and patient-centered service for seniors.

Ideal candidates will have 2+ years in operational pharmacy benefits or a high-volume setting, be registered technicians, and excel in a fast-paced team. Bilingual English/Spanish is a plus.