Remote Pharmacy Technician - Senior Medication Support

ArchWell Health; Denver (CO); On-site; USD 42,000 - 54,000; Full time

Job summary

ArchWell Health is seeking a Pharmacy Technician to join our Pharmacy Team. Reporting to the Clinical Pharmacist, you will provide direct patient care in a virtual environment, support medication use review, and assist with plan benefits navigation for seniors.

Ideal candidate has 2+ years of operational pharmacy benefits experience, a registered technician credential, and strong attention to detail. Bilingual English/Spanish is highly desired; travel for meetings may be required.

Qualifications

• High school diploma or GED required.
• Registered Pharmacy Technician with state board of pharmacy.
• Minimum 2 years of experience in operational pharmacy benefits, clinic setting, high-volume call centre, or retail pharmacy.
• eClinicalWorks or similar EMR experience.
• Experience working with geriatric patients or a medication adherence programme is a plus.
• Bilingual in English/Spanish highly desired.

Responsibilities

• Conduct telephonic outreaches and answer incoming calls regarding member's medication use, including adherence, refills, and clarification.
• Obtain member permission and place refill requests with pharmacies via phone or web systems.
• Access adherence gap portals or lists and review medical chart notes to determine appropriate action.
• Review and process pharmacy refill requests per established protocol while meeting turnaround times.
• Collaborate with pharmacy staff, providers, and care teams to resolve medication-use issues.
• Ensure all tasks are completed timely, documented accurately, and in accordance with HIPAA and organizational standards.
• Attend staff meetings and provide input into trends, process evaluation, and quality improvement.
• Assist with other pharmacy departmental initiatives as they become available.
• Additional duties as assigned.
• Ability to travel occasionally for company meetings.

Job description

ArchWell Health is seeking a Pharmacy Technician to join our Pharmacy Team. Reporting to the Clinical Pharmacist, you will provide direct patient care in a virtual environment, support medication use review, and assist with plan benefits navigation for seniors.

Ideal candidate has 2+ years of operational pharmacy benefits experience, a registered technician credential, and strong attention to detail. Bilingual English/Spanish is highly desired; travel for meetings may be required.