Lead, Virtual Pharmacy Adherence & Training

ArchWell Health; Las Vegas (NV); On-site; USD 90,000 - 120,000; Full time

Job summary

ArchWell Health is seeking a Team Lead, Pharmacy Medication Adherence Program to supervise a remote team of Pharmacy Technicians and coordinate adherence programs for members enrolled in Medicare Advantage. Reporting to the Clinical Pharmacy Manager, the role involves onboarding, training, daily operations, and collaboration with care teams to optimize medication use and benefits navigation.

The ideal candidate has 5+ years as a Pharmacy Technician, CMS quality measures experience, strong

Qualifications

• High school diploma or equivalent required.
• Registered Pharmacy Technician with state board.
• CMS Quality measures or Medication Adherence experience preferred.
• Leadership or managerial experience a plus.
• Experience with geriatric patients or adherence programs is a plus.

Responsibilities

• Provide operations oversight of Centralized Medication Adherence Program Pharmacy Technicians, including training and competency evaluation.
• Coordinate and conduct trainings to new Pharmacy Technicians during onboarding process.
• Participate in hiring process of new colleagues as needed.
• Optimize operational Centralized Medication Adherence Program workflow as needed.
• Assist with other pharmacy departmental clinical programs or initiatives as the need arises.
• Conduct telephonic outreaches and answer calls regarding medication use and adherence.
• Obtain member permissions and place refill requests with pharmacies.
• Review medication adherence gaps and review chart notes to determine actions.
• Collaborate with pharmacy staff, providers, and care teams to resolve medication-use issues.
• Ensure tasks are completed timely, documented accurately, and HIPAA compliant.
• Attend staff meetings and contribute to trend analyses and quality improvement.
• Additional duties as assigned.

Skills

Leadership

Mentoring

Customer service

Attention to detail

Emotional intelligence

Adaptability

Data entry

Communication

Problem solving

Education

High school diploma or equivalent

Registered Pharmacy Technician

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

ArchWell Health is seeking a Team Lead, Pharmacy Medication Adherence Program to supervise a remote team of Pharmacy Technicians and coordinate adherence programs for members enrolled in Medicare Advantage. Reporting to the Clinical Pharmacy Manager, the role involves onboarding, training, daily operations, and collaboration with care teams to optimize medication use and benefits navigation.

The ideal candidate has 5+ years as a Pharmacy Technician, CMS quality measures experience, strong