Patient Navigator — Expert Care Coordination

Curana Health; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

Curana Health seeks a Patient Navigator to be the first point of contact for patients, handling inbound calls with professionalism and compassion, and guiding them to the appropriate level of care.

You will conduct phone-based health assessments, gather medical history, relay information to care teams, and help streamline communications across the network.

Strong customer service, confidentiality, and experience in a medical office are preferred; a high school diploma is required.

Qualifications

• High School Diploma or equivalent.
• Exceptional customer service skills.
• Organized and effective communicator.
• Ability to maintain confidentiality and handle sensitive information.
• Proficient in using computer systems and electronic health records.
• Strong problem-solving skills.
• Previous experience in a medical office or healthcare setting is preferred.
• Team player with a positive attitude.

Responsibilities

• Answer and manage incoming calls in a professional and courteous manner.
• Greet patients warmly and assist them with inquiries or direct them to the appropriate department.
• Conduct a thorough assessment of patients’ health concerns over the phone.
• Gather relevant medical history, symptoms, and other pertinent information to determine the urgency and nature of the medical issue.
• Determine the appropriate level of care needed and guide patients to the most suitable healthcare resources.
• Relay messages and information between patients and healthcare teams.
• Collaborate with other staff members to ensure seamless communication within our health network.

Skills

Customer service

Communication

Confidentiality

Problem solving

Team player

Medical office experience

Education

High School Diploma

Tools

EHR software

Job description

Curana Health seeks a Patient Navigator to be the first point of contact for patients, handling inbound calls with professionalism and compassion, and guiding them to the appropriate level of care.

You will conduct phone-based health assessments, gather medical history, relay information to care teams, and help streamline communications across the network.

Strong customer service, confidentiality, and experience in a medical office are preferred; a high school diploma is required.