Senior Care Member Advocate & Activities Liaison

Career Center; Lexington (KY); Sur place; USD 42 000 - 60 000; Plein temps

Résumé du poste

American Health Plans seeks a Member Advocate to support local service areas by visiting nursing homes within the assigned region and engaging with members and staff to ensure high-quality care and compliance.

The role emphasizes travel to facilities within Kentucky, building relationships with providers, and documenting activity in line with CMS regulations; a strong customer-service orientation is essential.

Qualifications

• Exceptional interpersonal skills; ability to work independently and with a team.
• Must deliver outstanding customer service with a proven track record.
• Organizational skills and ability to manage multiple priorities.

Responsabilités

• Welcome new members per Plan processes.
• Visit or contact assigned members at least monthly.
• Develop and maintain relationships with network providers and nursing home staff.
• Sponsor or assist at least one group activity annually at each facility.
• Coordinate facility visits to ensure coverage and document activities.
• Ensure CMS compliance in all interactions.
• Attend meetings as necessary.
• Perform other duties as assigned.

Connaissances

Interpersonal skills

Customer service

Communication

Travel readiness

Formation

Associate’s degree preferred

Outils

Microsoft Suite

Description du poste

American Health Plans seeks a Member Advocate to support local service areas by visiting nursing homes within the assigned region and engaging with members and staff to ensure high-quality care and compliance.

The role emphasizes travel to facilities within Kentucky, building relationships with providers, and documenting activity in line with CMS regulations; a strong customer-service orientation is essential.