Center Care Team - Care Navigator

ArchWell Health; St. Louis (MO); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

ArchWell Health in St. Louis, MO is seeking a Care Navigator to welcome members and guide them through check-in, appointments, and referrals at our Aubert Ave center. The role emphasizes outstanding customer service, senior-care passion, and strong EMR proficiency.

The ideal candidate will help members and families, coordinate a multidisciplinary care team, and maintain accurate records with professionalism in a dynamic healthcare environment.

Qualifications

• Excellent customer service with a welcoming demeanor.
• Passion for providing quality senior care.
• Ability to work with diverse populations including staff, members, families.
• Working knowledge of medical terminology, insurance, and EMR systems.
• High level of organization and attention to detail.
• Strong written and verbal communication skills.
• Proficient PC skills, including Microsoft Office Suite.
• Maintain professionalism and flexibility in a changing environment.
• Fluency in Spanish, or other languages spoken by communities served.

Responsabilités

• Welcome members upon arrival and guide them through check-in.
• Update member information in the EMR system.
• Schedule appointments and coordinate referrals for multi-disciplinary team.
• Assist with filling out paperwork via electronic kiosks.
• Request medical records and upload to EMR system.
• Field questions from members and their families.
• Manage phone line and relay messages to the right person.
• Assist with center events as needed.

Connaissances

Customer service

Senior care

EMR systems

Spanish bilingual

Organizational skills

Communication skills

Microsoft Office

Professionalism

Formation

Associates degree or equivalent experience

Description du poste

Work Location: 1315 Aubert Ave, St. Louis, MO 63113

ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.

Job Summary

The Care Navigator plays a crucial role in providing a positive, welcoming experience for our members and their families. This individual will serve as a guide for the member from the moment they arrive to the moment they leave our centers, ensuring every member has a positive experience and has their care needs met. The ideal candidate will have a strong customer-service orientation, be passionate about senior care, and never hesitate to go the extra mile to ensure a positive member experience.

Duties/Responsibilities

• Welcome members upon arrival and help them feel safe and at home, navigating them through a seamless and clear check-in process
• Update member information in the electronic medical records system
• Schedule appointments and coordinate referrals for a multi-disciplinary care team
• Assist members with filling out paperwork through electronic kiosks, as needed
• Request medical records and upload documentation to electronic medical records system
• Field questions from prospective and established members, as well as their adult children
• Manage phone line by answering incoming calls, taking detailed messages, and conveying pertinent details to the right individual
• Assist with center events, as needed

Required Skills/Abilities

• Excellent customer service skills, with a positive and welcoming demeanor
• Passion for providing a quality experience for our senior members
• Ability to work effectively with diverse populations including staff, providers, members, family members, insurance carriers, vendors, and the public
• Working knowledge of medical terminology, insurance, and/or electronic medical record systems
• High level of organization and attention to detail
• Strong written and verbal communication skills
• Proficient PC skills, including Microsoft Office Suite
• Ability to maintain professionalism and flexibility in a changing work environment
• Fluency in Spanish, or other languages spoken by our people in the communities we serve (where necessary)

Education and Experience

• Associates degree preferred, or equivalent experience
• Minimum of one year of work experience in a clinical setting, or similar
• Experience working with EMR systems a plus

ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.