Senior Care Clinic Front Desk Specialist

BoldAge PACE; Fresno (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

401K Match

Life Insurance

Tuition Reimbursement

Flexible Spending Account

Employee Assistance Program

Job summary

BoldAge PACE is seeking a Clinic Receptionist to provide essential front-desk and administrative support. You will greet participants, schedule appointments, manage calls, and maintain accurate records to ensure timely services.

This role requires organization, clear communication, and a welcoming environment for participants and families. The position emphasizes HIPAA compliance, data accuracy in the EMR, teamwork with the IDT, and maintaining a professional reception area in a busy clinic

Qualifications

• High school diploma or equivalent (Required).
• Experience managing multi-line phone systems and handling sensitive or confidential information is desirable.
• 1 year of experience working with a frail or elderly population preferred. If this is not present, training will be provided upon hiring (If applicable for the role).

Responsibilities

• Greet participants, families, visitors, and staff with a professional and welcoming demeanor.
• Answer incoming calls promptly, route them appropriately, and provide accurate information to inquiries.
• Assist with setting up and cleaning exam rooms as needed.
• Maintain and complete assigned clinic logs.
• Obtain ordered labs, perform EKG, administer medications and immunizations on as needed basis (if CMA).
• May assist with obtaining medical records from outside consultants, hospitals, health care facilities and previous health care providers.
• Schedule clinic appointments for participants and coordinate with the interdisciplinary team to ensure services are delivered efficiently.
• Maintain and update appointment clinic calendars to ensure all schedules align with clinic operations.
• Accurately record and update participant information in the EMR system while adhering to HIPAA and privacy standards.
• Prepare and distribute necessary forms, correspondence, and reports to support clinic activities.
• Assist the clinic team with administrative tasks, including overseeing linen and medical supply ordering and management.
• Monitor and restock front-desk materials and ensure a clean and organized reception area.
• Address participant and family need with empathy, providing information and support to ensure a positive experience.
• Escalate concerns or issues to the appropriate team members in a timely manner to ensure resolution.

Skills

Front desk skills

Phone system management

Customer service

HIPAA compliance

Education

High school diploma

Tools

EMR familiarity

Job description

BoldAge PACE is seeking a Clinic Receptionist to provide essential front-desk and administrative support. You will greet participants, schedule appointments, manage calls, and maintain accurate records to ensure timely services.

This role requires organization, clear communication, and a welcoming environment for participants and families. The position emphasizes HIPAA compliance, data accuracy in the EMR, teamwork with the IDT, and maintaining a professional reception area in a busy clinic