Bilingual Clinic Receptionist – Front Desk & Patient Care

AcuteCare Health System, LLC; Fresno (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Generous Paid Time Off

401K with Match**

Life Insurance

Tuition Reimbursement

Flexible Spending Account

Employee Assistance Program

Job summary

BoldAge PACE is seeking a Clinic Receptionist who is bilingual in Hmong and English. The role greets participants, schedules appointments, handles phones, and maintains records in the EMR system, while upholding HIPAA and privacy standards.

The position supports exam rooms as needed, coordinates with the IDT, and enhances clinic operations and patient experience. A high school diploma is required, with preferred experience in elder care or front-desk settings.

Qualifications

• High school diploma or equivalent.
• Experience managing multi-line phone systems and handling confidential information is desirable.
• 1 year of experience working with a frail or elderly population preferred; training provided if not present.

Responsibilities

• Greet participants, families, visitors, and staff with a professional and welcoming demeanor.
• Answer incoming calls promptly, route them appropriately, and provide accurate information to inquiries.
• Assist with setting up and cleaning exam rooms as needed.
• Maintain and complete assigned clinic logs.
• Obtain ordered labs, perform EKG, administer medications and immunizations on as needed basis (if CMA).
• Schedule clinic appointments for participants and coordinate with the interdisciplinary team (IDT).
• Maintain and update appointment calendars to align with clinic operations.
• Record and update participant information in the EMR while HIPAA compliance.
• Prepare and distribute necessary forms, correspondence, and reports.
• Assist with administrative tasks, including ordering and managing linen and medical supplies.
• Monitor and restock front-desk materials and maintain a clean reception area.
• Address participant and family needs with empathy and provide information for a positive experience.
• Escalate concerns to appropriate team members to ensure resolution.
• Work with clinic staff and IDT to coordinate participant care and clinic operations.
• Participate in quality improvement initiatives and front-desk process improvements.

Skills

Bilingual in Hmong/English

Education

High school diploma or equivalent

Job description

BoldAge PACE is seeking a Clinic Receptionist who is bilingual in Hmong and English. The role greets participants, schedules appointments, handles phones, and maintains records in the EMR system, while upholding HIPAA and privacy standards.

The position supports exam rooms as needed, coordinates with the IDT, and enhances clinic operations and patient experience. A high school diploma is required, with preferred experience in elder care or front-desk settings.