Senior Care Client Success Manager

Family & Nursing Care - Corporate; Silver Spring (MD); On-site; USD 51,000 - 60,000; Full time

Benefits offered by this job

Paid vacation

Sick leave

Medical insurance

Dental insurance

Vision insurance

HSA/FSA

Life insurance

Disability insurance

401(k) with company match

Paid parking

EAP

Professional development

Job summary

Family & Nursing Care in the DC Metro area is seeking a Client Services Manager Associate to join our team. The role focuses on delivering exceptional customer service while building and maintaining relationships with clients, families, and professional partners.

You will collaborate with office staff, document client feedback, maintain records, and participate in community events and office hours in senior living communities as needed. This is a full-time, benefit-eligible position.

Qualifications

• Strong communication skills and the ability to work collaboratively and independently.
• Proactive in managing client needs and educating families about services and community resources.

Responsibilities

• Deliver exceptional customer service while building and maintaining relationships with clients, families, and professional partners.
• Ensure client needs are met efficiently and compassionately.
• Collaborate closely with office staff, gather and document client feedback, and maintain clear records; participate in community events and office hours in senior living communities as needed.

Job description

Family & Nursing Care in the DC Metro area is seeking a Client Services Manager Associate to join our team. The role focuses on delivering exceptional customer service while building and maintaining relationships with clients, families, and professional partners.

You will collaborate with office staff, document client feedback, maintain records, and participate in community events and office hours in senior living communities as needed. This is a full-time, benefit-eligible position.