Care Manager

Hillendale Home Care; Walnut Creek (CA); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Highly competitive salary

401(k) plan

Paid time off

Company holidays

Fun, collaborative work environment

Job summary

A dynamic home care agency in Walnut Creek is seeking a Client Care Manager to work with senior clients and their families. Responsibilities include managing care plans, developing new business, and ensuring high client satisfaction. Ideal candidates have a Bachelor's degree, 5+ years in healthcare, and strong communication skills. This full-time position offers a competitive salary, 401(k), and a collaborative work environment, making it an excellent opportunity for committed professionals in the senior care industry.

Qualifications

• 5+ years prior experience in healthcare or senior care industry.
• 2+ years’ client management experience in home care industry.
• Ability to analyze data and present metrics reports.

Responsibilities

• Generate revenue by building partnerships with clients and families.
• Develop new referral accounts in healthcare community.
• Ensure high client satisfaction through effective communication.

Skills

Excellent communication skills

Business development skills

Detail-oriented

Time management

Client management

Problem-solving

Education

Bachelor's Degree in business management or related field

Tools

Google Suite apps (Docs, Sheets, Slides, Gmail)

CRM software

Job description

1 day ago Be among the first 25 applicants

This range is provided by Hillendale Home Care. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$90,000.00/yr - $100,000.00/yr

Additional compensation types

Annual Bonus

Direct message the job poster from Hillendale Home Care

• 2025 & 2024 - Best of the East Bay - Best Home Health Services, Diablo Magazine
• 2025 - Best of Oakland - Best Home Care Services for Seniors, Oakland Magazine
• 2025 - Top Home Care Agency, CommunityVotes Santa Rosa
• 2025 - Best of the Bay Area - Best Senior Living Provider, SFGATE

Come join the Hillendale Home Care team! We are a home care agency working with senior care clients in Contra Costa and Alameda counties and we’re looking for a dynamic Client Care Manager to join the team.

Our Client Care Managers work with existing senior care clients and their families to review and renew care contracts, adjust care plans with new services and products as caregiving support changes, and develop new business leads and opportunities through senior care referral networks and conducting new client assessments.

What You’ll Be Doing

• Generate regular streams of revenue and new business by providing exemplary customer service by building partnerships with clients and families, working with referral networks within local senior care communities, and leading and participating in community outreach events to spread brand awareness.
• Call on and develop new referral accounts in the local healthcare and senior care community with elder care industry professionals, organizations and establishments.
• Communicate with family members and our internal Staffing Management team to refine and improve client’s lives by ensuring a high client satisfaction from assigned home care aides.
• Work with our Staffing Management team regarding new clients, renewal of current clients, and any new products or services added as part of the care plan.
• Speak to prospective clients to educate them on products and services including conducting in-home assessments with seniors and/or their families to sign them on for services.
• Perform ongoing care management and communication with clients to ensure high quality services and customer feedback.
• Represent Hillendale at community events, upholding company values and high standards of care.

What Hillendale Provides

• Highly competitive salary with incentive comp
• Full-time opportunity with a growing company and innovative team
• 401(k) plan
• Paid time off
• Company holidays
• Fun, collaborative work environment

Experience, Skills, and Education

• Bachelor's Degree in business management, marketing management or related field; or equivalent work-related experience
• 5+ years prior experience in healthcare or senior care industry
• 2+ years’ client management experience in home care industry preferred
• Excellent communication skills and the ability to anticipate the needs of customers
• Strong attention to detail and excellent time management skills
• Innovative business development skills with proven track record of new client acquisition and retention of existing clients
• Ability to interrupt care plans, analyze data, and present metrics reports to leadership
• Strong proficiency with Google Suite apps (Google Docs, Sheets, Slides, Gmail)
• Experience working in customer service programs and databases (CRM)

Seniority level

Associate

Employment type

Full-time

Job function

Health Care Provider

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