Care Operations & Coordination Manager

Caring for Family of Companies; Eugene (OR); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

Dental Insurance

Life Insurance

Employee Assistance Program

Health insurance premium contribution

401(k) Employer Match

Professional Development

Training & Orientation Week

Team support

Job summary

The Caring for Family of Companies seeks a Care Manager to act as the central hub for coordinating care, ensuring compliance, staffing, and effective client communication across branches. You will connect Clients, families, Caregivers, and partners to deliver consistent, high-quality support.

Develop individualized service plans, manage authorizations to support billing, and lead caregiver onboarding while maintaining HIPAA standards and licensing compliance.

Qualifications

• Experience in home care, healthcare coordination, or client-facing service role.
• Highly organized with strong attention to detail and accurate record-keeping practices.
• Proactive communicator with excellent interpersonal skills and a warm, professional presence.
• Solutions-oriented and self-managed — able to handle multiple priorities in a fast-paced environment.
• Committed to compliance, HIPAA standards, and maintaining accurate documentation.
• Strong collaboration skills with a team-first mindset and high-quality customer service approach.
• Proficient with technology and healthcare management or scheduling systems.
• Experience in assisted living, in-home care, or billing and authorization management a bonus.

Responsibilities

• Provide 5-star service to all incoming calls, serving as a key communication hub for Clients, families, Caregivers, Case Managers, and referral partners.
• Coordinate care services to ensure timely, consistent, and appropriate service delivery for all assigned Clients.
• Develop individualized service plans and conduct initial and ongoing Client assessments for quality and compliance.
• Prepare Client welcome materials, intake documentation, and manage authorizations to support billing accuracy.
• Support scheduling and staffing to minimize overtime, reduce service disruptions, and ensure consistent shift coverage.
• Provide after-hours support as needed to maintain seamless care continuity
• Maintain Branch compliance efforts, including compliant licensing documentation
• Conduct weekly New Hire Orientation sessions for incoming Caregivers

Skills

Home care experience

Excellent communication

Attention to detail

HIPAA compliance

Scheduling coordination

Customer service

Tools

Scheduling software

Job description

The Caring for Family of Companies seeks a Care Manager to act as the central hub for coordinating care, ensuring compliance, staffing, and effective client communication across branches. You will connect Clients, families, Caregivers, and partners to deliver consistent, high-quality support.

Develop individualized service plans, manage authorizations to support billing, and lead caregiver onboarding while maintaining HIPAA standards and licensing compliance.