Hybrid Cardiology Practice Assistant II – Heart Failure & Transplant

Mass General Brigham; Boston (MA); Híbrido; USD 25.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision coverage

403(b) retirement plan

Tuition reimbursement

MBTA pass and employee perks

Descripción de la vacante

Mass General Brigham in Boston is seeking a Practice Assistant II to support the Heart Failure and Transplant Service. You will coordinate patient appointments, manage referrals and test scheduling, and serve as the link between patients and the clinical team.

The role requires strong communication, Excel-level computer literacy, and the ability to navigate insurance processes in a busy ambulatory setting. This is a hybrid, Monday–Friday position with opportunities for professional growth within

Formación

• High school diploma or GED required.
• 2-3 years of office experience required.
• Strong written and verbal communication skills with professional English.
• Excellent interpersonal and customer service skills.
• Proficiency with computer applications and healthcare administrative systems.
• Ability to work independently and collaboratively in a high-volume healthcare environment.

Responsabilidades

• Serve as a primary point of contact for patients and providers, delivering professional, compassionate service and helping resolve complex administrative and patient-related concerns.
• Coordinate patient appointments, diagnostic testing, and referral visits, ensuring timely scheduling and accurate tracking.
• Manage Epic In Basket messages related to patient scheduling and facilitate communication with members of the clinical team.
• Answer and triage incoming telephone calls, respond to patient inquiries, and appropriately escalated complex concerns.
• Assist patients with insurance verification, managed care requirements, referrals, and prior authorizations for procedures as needed.
• Provide information about financial services, self-pay resources, and insurance-related processes to help patients navigate their care.
• Support registration verification, co-payment collection, cash management, and encounter form reconciliation to ensure accurate administrative and financial processes.
• Collaborate with providers and clinical staff to resolve scheduling challenges and complex patient service issues.
• Provide cross-coverage for other Practice Assistants as needed and assist with training and orientation of new team members.
• Maintain accurate, confidential patient information in accordance with HIPAA guidelines while supporting efficient patient flow and practice operations.
• Participate in special projects and process improvements that enhance the patient experience and overall practice efficiency.

Conocimientos

Communication skills

Interpersonal skills

Customer service

Computer literacy

Educación

High school diploma or GED

Herramientas

Epic In Basket

Descripción del empleo

Mass General Brigham in Boston is seeking a Practice Assistant II to support the Heart Failure and Transplant Service. You will coordinate patient appointments, manage referrals and test scheduling, and serve as the link between patients and the clinical team.

The role requires strong communication, Excel-level computer literacy, and the ability to navigate insurance processes in a busy ambulatory setting. This is a hybrid, Monday–Friday position with opportunities for professional growth within