Senior Card & Payments Operations Lead

Austin Telco Federal Credit Union; Texas; On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Comprehensive Benefits

Paid Time Off

401(k) with company match

Community Engagement

Supportive culture

Job summary

Austin Telco Federal Credit Union in Austin, TX, is seeking a Senior Card & Payment Operations Specialist to oversee debit/credit card programs, fight fraud, and ensure accurate processing. You will act as SME for card operations and support payment services and internal teams.

The role emphasizes collaboration with processors and vendors, handling disputes, settlements, and reporting, while mentoring staff and ensuring compliance with card network rules.

Qualifications

• 3-5 years of experience in card services within credit union or banking institutions.
• High school diploma or equivalent required.
• Experience supporting debit card and/or credit card operational functions.
• 1-3 years of experience with card disputes, fraud monitoring, settlements, and reconciliations.
• Strong analytical, problem-solving, and organizational skills.
• Ability to balance high-volume transactional work while maintaining exceptional accuracy.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Excel.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.

Responsibilities

• Administer daily debit and credit card operations, including card issuance, maintenance, replacements, activations, and closures.
• Manage card settlement activities and assist with reconciling card-related accounts to ensure timely and accurate processing.
• Investigate, process, and resolve cardholder disputes, chargebacks, and error resolution claims in accordance with network rules and regulatory requirements.
• Monitor fraud detection systems and alerts and take appropriate action to mitigate fraud losses and protect member accounts.
• Research suspicious transactions and analyze fraud trends to identify risks and recommend preventive measures.
• Serve as a liaison with card processors, vendors, and network partners to resolve operational issues and support enhancements to card programs.
• Maintain accurate cardholder records and ensure card management systems are updated appropriately.
• Monitor ATM fleet activity and performance; coordinate with vendors and service providers to resolve issues, maintain uptime, and ensure efficient ATM operations.
• Prepare and analyze reports related to card usage, fraud activity, disputes, settlements, and operational performance.
• Assist with audits, compliance reviews, and examinations related to card operations.
• Develop and maintain procedures and documentation supporting card services operations.
• Provide guidance and support to internal staff regarding card services processes, policies, and member inquiries.

Skills

Card services knowledge

Fraud monitoring

Analytical skills

Communication skills

Microsoft Excel

Education

High school diploma or equivalent

Associate degree in Finance/Business (preferred)

Tools

Symitar

Visa DPS

Q2

Falcon

Verafin

Job description

Austin Telco Federal Credit Union in Austin, TX, is seeking a Senior Card & Payment Operations Specialist to oversee debit/credit card programs, fight fraud, and ensure accurate processing. You will act as SME for card operations and support payment services and internal teams.

The role emphasizes collaboration with processors and vendors, handling disputes, settlements, and reporting, while mentoring staff and ensuring compliance with card network rules.