Senior Card & Payment Ops Lead: Fraud, Settlements & ATM

Austin Telco Federal Credit Union; Austin (TX); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision, disability, &

Life insurance

401(k) with company match

Paid holidays & vacation

Volunteer opportunities

Culture of respect and service

Job summary

Austin Telco Federal Credit Union in Austin, TX is seeking a Senior Card & Payment Operations Specialist to oversee debit/credit card programs and secure payment processing. You will support member needs and collaborate with internal teams for accurate operations.

The role covers fraud monitoring, dispute resolution, settlements, and vendor liaison, with opportunities for mentoring staff. Competitive pay within the stated range and comprehensive benefits accompany a stable schedule.

Qualifications

• 3-5 years of card services experience in banking or credit union
• Experience supporting debit/credit card operations and reconciliations
• 1-3 years experience with disputes, chargebacks, fraud monitoring, settlements
• Strong analytical, problem-solving, and organizational skills
• Proficiency with Microsoft Office Suite, including Excel

Responsibilities

• Administer daily debit and credit card operations, including issuance, maintenance, replacements, activations, and closures
• Investigate, process, and resolve cardholder disputes and chargebacks
• Monitor fraud detection systems and respond to alerts to mitigate losses
• Coordinate with card processors, vendors, and networks to resolve issues and support program enhancements
• Prepare and analyze reports on card usage, fraud, disputes, settlements, and performance
• Assist with audits, compliance reviews, and documentation for card services
• Provide guidance to internal staff on card services processes and policies

Skills

Card services

Fraud monitoring

Dispute resolution

Data analysis

Communication skills

Education

High school diploma

Associate degree preferred

Tools

Symitar

Visa DPS

Q2

Falcon

Verafin

Job description

Austin Telco Federal Credit Union in Austin, TX is seeking a Senior Card & Payment Operations Specialist to oversee debit/credit card programs and secure payment processing. You will support member needs and collaborate with internal teams for accurate operations.

The role covers fraud monitoring, dispute resolution, settlements, and vendor liaison, with opportunities for mentoring staff. Competitive pay within the stated range and comprehensive benefits accompany a stable schedule.