Senior Campus Technology Support Specialist

The University of Akron; Akron (OH); On-site; USD 52,000 - 76,000; Full time

Job summary

The University of Akron is seeking a capable IT support professional to provide direct Level 1 and Level 2 assistance for faculty and staff. You will diagnose hardware, software, and network issues, escalate when needed, and ensure secure access to collaboration tools and file repositories.

Responsibilities include maintaining workstation images, guiding student staff, and delivering software training to users while staying current with technology developments aligned to the university mission.

Qualifications

• Requires 24 months of education or training beyond high school.
• Introductory Microsoft Certificate required after 6 months of employment.
• Minimum of 4 years of experience in a computer-related field including hardware, software, and network troubleshooting.
• Comprehensive skills with Windows OS, Microsoft 365, Microsoft Endpoint Manager, and Adobe Creative Cloud, required.
• Demonstrated ability to adapt to new computer technology and communicate effectively.

Responsibilities

• Provide direct Level 1 and Level 2 support for faculty and staff in-person or remotely; respond to tickets and troubleshoot complex issues.
• Diagnose whether issues are hardware, software, or network-related; escalate after all resolution attempts are exhausted.
• Manage access to collaboration tools and departmental file repositories; provide timely feedback to users.
• Prioritize and track multiple open support activities; coordinate with teams as needed.

Skills

Troubleshooting

Communication

Project management

Leadership

Adaptability

Education

2 years post-secondary education or training

Introductory Microsoft Certificate

Tools

Windows OS

Microsoft 365

Microsoft Endpoint Manager

Adobe Creative Cloud

Job description

The University of Akron is seeking a capable IT support professional to provide direct Level 1 and Level 2 assistance for faculty and staff. You will diagnose hardware, software, and network issues, escalate when needed, and ensure secure access to collaboration tools and file repositories.

Responsibilities include maintaining workstation images, guiding student staff, and delivering software training to users while staying current with technology developments aligned to the university mission.