Senior Campus Tech Support & Lab Lead

University of Akron; United States; On-site; USD 52,000 - 70,000; Full time

Job summary

The University of Akron seeks an experienced IT Support Specialist to provide comprehensive campus-wide computer support with a focus on excellent customer service. You will stay current with the university’s technology environment and resolve issues for faculty, staff, and students.

Responsibilities include Level 1 and 2 support, imaging workstations, managing endpoints, assisting with software deployment, and supervising student employees.

Qualifications

• Requires 24 months of education or training beyond high school.
• Minimum of 4 years of experience in a computer-related field including hardware, software, and network troubleshooting.
• Experience with Windows OS, Microsoft 365, Microsoft Endpoint Manager, and Adobe Creative Cloud.
• Introductory Microsoft Certificate required after 6 months of employment.

Responsibilities

• Provide Level 1 and Level 2 support for faculty and staff in-person or remote sessions.
• Respond to support tickets and diagnose/moderate to complex issues (hardware, software, network).
• Escalate issues after attempts to resolve them; manage access to collaboration tools and file repositories.
• Assist departments in evaluating technology needs and develop solutions with ITS engineering teams.
• Maintain workstations and images; ensure software licensing, patching, performance, and compatibility.

Skills

Windows troubleshooting

Microsoft 365

Endpoint management

Adobe Creative Cloud

Customer service

Problem solving

Communication

Team leadership

Education

2+ years of college/education beyond high school

Tools

Windows OS

Microsoft 365

Microsoft Endpoint Manager

Adobe Creative Cloud

Job description

The University of Akron seeks an experienced IT Support Specialist to provide comprehensive campus-wide computer support with a focus on excellent customer service. You will stay current with the university’s technology environment and resolve issues for faculty, staff, and students.

Responsibilities include Level 1 and 2 support, imaging workstations, managing endpoints, assisting with software deployment, and supervising student employees.