IT Support Specialist

FamilyFirst Qatar; Akron (OH); On-site; USD 16,248 - 19,463; Full time

Job summary

FamilyFirst Qatar is seeking a highly skilled Technical Support Specialist to join our team in Akron, Ohio. This full-time position offers a competitive salary of $1600 per month. The successful candidate will provide technical support to clients, troubleshoot hardware and software issues, and document support activities accurately.

Qualifications include a diploma in Computer Science, 2 years of experience, and excellent communication skills. Opportunities for career advancement and accommodations for candidates are available.

Qualifications

• Minimum of 2 years experience in a technical support role.
• Attention to detail and problem‑solving skills.

Responsibilities

• Provide technical support to clients via phone, email, or in person.
• Troubleshoot and resolve technical issues related to hardware, software, or network connectivity.
• Document all support activities accurately and maintain detailed records.

Skills

Excellent communication skills

Strong knowledge of computer systems

Problem-solving skills

Ability to prioritize tasks

Education

Diploma or degree in Computer Science

Job description

Job Overview

We are seeking a highly skilled and detail‑oriented Technical Support Specialist to join our team in Akron. This is a full‑time position with a salary of $1600 per month.

Key Responsibilities

• Provide technical support to clients via phone, email, or in person.
• Troubleshoot and resolve technical issues related to hardware, software, or network connectivity.
• Document all support activities accurately and maintain detailed records.
• Escalate complex issues to the appropriate team members for resolution.
• Install hardware, software updates, and patches as needed.
• Train clients on how to use new technology or software systems.
• Collaborate with other team members to improve processes and procedures for providing technical support.

Requirements

• Diploma or degree in Computer Science or a related field preferred.
• Minimum of 2 years experience in a technical support role.
• Excellent communication skills, both verbal and written.
• Strong knowledge of computer systems, hardware, software, and networking.
• Ability to prioritize tasks and work well under pressure.
• Attention to detail and problem‑solving skills.

Preferred Qualifications

• Previous experience working with remote desktop applications.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE).
• Experience with customer service in a technical environment.

Benefits

We offer competitive salary packages and opportunities for career advancement. Part‑time positions may also be available for candidates without prior experience. Accommodations can be provided for candidates who require them.