Technology Specialist 3

The University of Akron; Akron (OH); On-site; USD 52,000 - 76,000; Full time

Job summary

The University of Akron is seeking a capable IT support professional to provide direct Level 1 and Level 2 assistance for faculty and staff. You will diagnose hardware, software, and network issues, escalate when needed, and ensure secure access to collaboration tools and file repositories.

Responsibilities include maintaining workstation images, guiding student staff, and delivering software training to users while staying current with technology developments aligned to the university mission.

Qualifications

• Requires 24 months of education or training beyond high school.
• Introductory Microsoft Certificate required after 6 months of employment.
• Minimum of 4 years of experience in a computer-related field including hardware, software, and network troubleshooting.
• Comprehensive skills with Windows OS, Microsoft 365, Microsoft Endpoint Manager, and Adobe Creative Cloud, required.
• Demonstrated ability to adapt to new computer technology and communicate effectively.

Responsibilities

• Provide direct Level 1 and Level 2 support for faculty and staff in-person or remotely; respond to tickets and troubleshoot complex issues.
• Diagnose whether issues are hardware, software, or network-related; escalate after all resolution attempts are exhausted.
• Manage access to collaboration tools and departmental file repositories; provide timely feedback to users.
• Prioritize and track multiple open support activities; coordinate with teams as needed.

Skills

Troubleshooting

Communication

Project management

Leadership

Adaptability

Education

2 years post-secondary education or training

Introductory Microsoft Certificate

Tools

Windows OS

Microsoft 365

Microsoft Endpoint Manager

Adobe Creative Cloud

Job description

Provide comprehensive computer support for the campus community with a focus on providing excellent customer service. Responsible for staying knowledgeable of, and skilled in, the university’s technological environment as established by ITS leadership to ensure timely issue resolution. Provide comprehensive support for device management, software deployment, physical labs, and other technologies while ensuring compliance with the university’s security and performance standards. Evaluate new technology solutions and provide recommendations that enhance the user experience and advance the university’s mission. Supervise student employees and may mentor junior technology staff.Essential Functions:40% Provide direct, professional, and immediate Level 1 and Level 2 support for faculty and staff via in-person or remote access sessions as appropriate. Respond to technical support tickets. Diagnose and troubleshoot moderate to complex technical issues, including determining if a problem is hardware, software, or network related. Escalate issues appropriately after all attempts to resolve an issue have been exhausted. Manage access to collaboration tools and departmental file repositories. Provide prompt, accurate, and regular feedback to users. Prioritize and track multiple open support activities effectively.30% Assist departments in evaluating their technology needs and collaborate with ITS engineering teams to develop solutions that meet the department’s mission. Stay current with new technology implementation and support plans. Attend training to ensure familiarity with the new technology capabilities and use cases for users. Provide software training to users as appropriate to ensure the university’s constituents are knowledgeable about the university’s service offerings and the capabilities and functionality of available services and software.20% Maintain workstations and associated images, physical labs, and other university technologies using current endpoint management solutions. Reviews and modifies existing workstation software to ensure software is licensed appropriately, securely patched and supported, improves performance, corrects errors, and adheres to compatibility requirements of the available hardware. Ensures workstations operate within acceptable specifications by monitoring equipment functions.10% Assist the IT Service Desk with triage and support activities as time permits.Additional Position Information:Required Qualifications:Education:Requires 24 months of education or training beyond high school.Licenses/Certifications/Requirements:Introductory Microsoft Certificate required after 6 months of employmentExperience:Requires a minimum of 4 years of experience and/or training in a computer related field that would include hardware, software, and network troubleshooting. Comprehensive skills with Windows Operating Systems, Microsoft 365 product suite, Microsoft Endpoint Manager, and Adobe Creative Cloud, required. Knowledge of current computer technology, good problem-solving skills, and good communications both written and oral required. Demonstrated ability to adapt to new computer technology, perform various troubleshooting and project management functions required.Leadership:Functional guidance over student employees including general scheduling, assigning tasks and monitoring work activities.Physical Requirements:Moderate physical effort required involving long periods of standing, walking on rough surfaces, bending and/or stooping; periodic lifting of moderately heavy items (over 25 lbs. - 50 lbs.).Working Conditions:Standard working environment with possible minor inconveniences due to occasional noise, crowded working conditions and/or minor heating/cooling or ventilation problems. Near continuous use (>70% of the time) of a video display terminal.Application Instructions:In order to be considered for this position, please complete the online application and attach your resume.Application Deadline: September 13, 2026Compensation: The compensation for this position is commensurate with experienceFLSA Status (exempt/nonexempt):United States of America (Exempt)Union Affiliation (if applicable):For assistance with your application or attachments, please contact the Human Resources representative listed:Shawna HarrisEmail:[e-mail]________________________________________________________________________Background Check StatementThe University of Akron is committed to providing a safe environment for all students and employees. The University endeavors to protect the health, welfare and safety of all students, employees and visitors on our campus. As such, all offers of employment with The University of Akron are contingent upon verification of credentials, and satisfactory completion of a criminal background check. Some positions may require additional credit investigation and a pre-employment driving record search.Non-Discrimination StatementThe University of Akron is an Equal Education and Employment Institution. View our Non-Discrimination Statement for more information. Equal Opportunity Employer, including disability/veterans.State of Residence StatementIt is the expectation of the University of Akron that all work performed as an employee of the University will be performed in Ohio.