Campus IT Support Lead: Devices, Labs & Training

University of Akron; Akron (OH); On-site; USD 52,000 - 70,000; Full time

Job summary

The University of Akron is seeking an experienced IT support professional to provide comprehensive computer support across campus, focusing on excellent customer service. You will stay current with the university’s technology environment, support device management, software deployment, and labs while ensuring security and performance standards.

Lead and mentor student employees, collaborate with ITS teams on technology solutions, and participate in training to extend service offerings to faculty

Qualifications

• Requires 24 months of education or training beyond high school.
• Minimum of 4 years of experience in a computer related field including hardware, software, and network troubleshooting.
• Proficiency with Windows OS, Microsoft 365, Endpoint Manager, and Adobe Creative Cloud is required.
• Strong problem solving and communication skills; ability to adapt to new technology.
• Experience guiding student employees and coordinating tasks is desired.

Responsibilities

• Provide Level 1 and Level 2 support for faculty and staff in person or remotely.
• Diagnose, troubleshoot, and escalate issues after attempts to resolve them.
• Assist in evaluating department technology needs and develop solutions with ITS teams.
• Maintain workstations, images, and endpoint management to ensure licensing and security compliance.
• Support the IT Service Desk with triage and routine tasks as time allows.

Skills

Windows OS

Microsoft 365

Customer service

Troubleshooting

Communication

Education

24 months education beyond high school

Tools

Microsoft Endpoint Manager

Adobe Creative Cloud

Job description

The University of Akron is seeking an experienced IT support professional to provide comprehensive computer support across campus, focusing on excellent customer service. You will stay current with the university’s technology environment, support device management, software deployment, and labs while ensuring security and performance standards.

Lead and mentor student employees, collaborate with ITS teams on technology solutions, and participate in training to extend service offerings to faculty