Bilingual Contact Center Training Specialist

Mass Markets; Killeen (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth Opportunities

Paid Training

Incentives & Rewards

Job summary

A leading BPO service provider in Killeen, Texas, is seeking a Contact Center Trainer to deliver engaging training programs. The ideal candidate has a background in education or communications, and at least 2 years of experience in BPO training. This role demands strong communication skills and the ability to train in both English and Spanish. The position offers competitive compensation and comprehensive benefits.

Qualifications

• 2+ years of experience as a trainer in a BPO or high-volume contact center.
• Experience with virtual training tools.
• Training certifications (e.g., Train-the-Trainer) are a plus.

Responsibilities

• Deliver training sessions for new hires and agents.
• Develop training materials and e-learning content.
• Evaluate training effectiveness through assessments.

Skills

Facilitation skills

Communication skills

Interpersonal skills

Fluent in English

Fluent in Spanish

Education

Bachelor’s degree in Education, Communications, or related field

Tools

Learning Management Systems (LMS)

Microsoft Office

contact center platforms

Job description

A leading BPO service provider in Killeen, Texas, is seeking a Contact Center Trainer to deliver engaging training programs. The ideal candidate has a background in education or communications, and at least 2 years of experience in BPO training. This role demands strong communication skills and the ability to train in both English and Spanish. The position offers competitive compensation and comprehensive benefits.