Senior Call Center Specialist II — Customer Care & Payments

Direct Staffing Inc; Bowling Green (KY); On-site; USD 35,000 - 50,000; Full time

Job summary

A reputable staffing agency is seeking a Production Technician to provide excellent customer service at a manufacturing plant. The ideal candidate will possess strong communication skills and a high school diploma. Responsibilities include resolving inquiries, assisting with payments, and maintaining records. This opportunity offers diverse career prospects and a supportive training environment, making it suitable for both new and experienced candidates. Join us in a role that promises growth and valuable experiences.

Qualifications

• High School Diploma or equivalent required.
• Ability to solve problems rapidly is essential.
• Prior call center experience preferred.

Responsibilities

• Provide high quality customer service to customers via telephone.
• Resolve customer inquiries and billing disputes.
• Assist customers with phone payments on accounts.

Skills

Good verbal and written communication skills

Ability to quickly gain knowledge of all assigned products

Problem-solving skills

Good keyboard and PC skills

Education

High School Diploma or equivalent

Job description

A reputable staffing agency is seeking a Production Technician to provide excellent customer service at a manufacturing plant. The ideal candidate will possess strong communication skills and a high school diploma. Responsibilities include resolving inquiries, assisting with payments, and maintaining records. This opportunity offers diverse career prospects and a supportive training environment, making it suitable for both new and experienced candidates. Join us in a role that promises growth and valuable experiences.