Client Support Specialist — Multichannel (Phone & Email)

Direct Staffing Inc; Urbandale (IA); On-site; USD 38,000 - 52,000; Full time

Job summary

A staffing agency is seeking a Production Technician to join a reputable customer service role. Responsibilities include providing product and service information to clients while ensuring a great customer experience through phone and email interactions. Ideal candidates will have over 2 years of customer service experience, proficiency in Microsoft Office Suite, and strong phone and data entry skills. This is a fantastic opportunity for a career-oriented individual looking for new challenges.

Qualifications

• Must have 2+ years of customer service experience.
• Proficient in Microsoft Office Suite, especially Excel and Outlook.
• Ability to handle phone and data entry efficiently.

Responsibilities

• Provide customers with product and service information.
• Handle customer interactions through phone and email.
• Ensure excellent customer experience through effective multitasking.

Skills

Customer Service experience

Microsoft Office Suite (Excel and Outlook)

Phone and Data Entry skills

Job description

A staffing agency is seeking a Production Technician to join a reputable customer service role. Responsibilities include providing product and service information to clients while ensuring a great customer experience through phone and email interactions. Ideal candidates will have over 2 years of customer service experience, proficiency in Microsoft Office Suite, and strong phone and data entry skills. This is a fantastic opportunity for a career-oriented individual looking for new challenges.