Senior Call Center Agent

City of Amarillo; Florida; On-site; USD 21,000 - 30,000; Full time

Job summary

City of Amarillo is seeking a Call Center Agent to handle a high volume of calls, assist customers with questions, complaints, and product/service issues, and provide accurate responses. You will work under supervision, ensure a positive caller experience, and contribute to efficient service and ticket resolution.

Position requires strong communication skills, CRM proficiency, and the ability to multi-task in a fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• Exceptional customer service and communication skills.
• Ability to use CRM software and type accurately.
• Ability to handle high call volumes and multitask.
• Fluency in multiple languages may be desired.

Responsibilities

• Answer or make calls to learn needs, address issues with products or services.
• Respond to callers with possible solutions and ensure support.
• Practice active listening to diffuse tense situations.
• Build relationships with clients and teammates based on trust and reliability.
• Use software, databases, scripts, and tools appropriately.
• Meet or exceed call center metrics while delivering quality service.
• Participate in training and learning opportunities.

Skills

Customer service

Active listening

Verbal communication

Written communication

Professional phone voice

Education

High School Diploma

College coursework preferred

Tools

CRM software

Typing

Job description

City of Amarillo is seeking a Call Center Agent to handle a high volume of calls, assist customers with questions, complaints, and product/service issues, and provide accurate responses. You will work under supervision, ensure a positive caller experience, and contribute to efficient service and ticket resolution.

Position requires strong communication skills, CRM proficiency, and the ability to multi-task in a fast-paced environment.