Billing Support Specialist — Inbound Call Expert

City of Amarillo; Florida; On-site; USD 19,000 - 25,000; Full time

Job summary

The City of Amarillo is seeking a Call Center Agent to provide responsive customer service by handling inquiries, resolving issues, and guiding callers through solutions. You will work with a team to ensure high-quality service and maintain customer satisfaction.

Responsibilities include listening closely, addressing questions, and using company systems to document and resolve concerns while upholding policies and professionalism in a fast-paced, on-site environment in Florida.

Qualifications

• High School Diploma or equivalent.
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Proficiency with computers and CRM software.
• Ability to handle high call volumes with calm and professionalism.
• Fluency in multiple languages may be desired.

Responsibilities

• Answers or makes calls to learn about and address needs, complaints, or other issues with products or services.
• Responds efficiently and accurately to callers, explaining possible solutions, and ensuring clients feel supported and valued.
• Engages in active listening with callers, confirming information and defusing angry clients as needed.
• Builds lasting relationships with clients and call center team members based on trust and reliability.
• Utilizes software, databases, scripts, and tools appropriately.
• Understands and strives to meet or exceed call center metrics while providing excellent service.
• Takes part in training and other learning opportunities to expand knowledge of company and position.
• Adheres to all company policies and procedures.

Skills

Customer service

Active listening

Communication

CRM software

Typing skills

Education

High School Diploma

Tools

Microsoft Office

Job description

The City of Amarillo is seeking a Call Center Agent to provide responsive customer service by handling inquiries, resolving issues, and guiding callers through solutions. You will work with a team to ensure high-quality service and maintain customer satisfaction.

Responsibilities include listening closely, addressing questions, and using company systems to document and resolve concerns while upholding policies and professionalism in a fast-paced, on-site environment in Florida.