Emergency Dispatch & Communications Specialist

City of Amarillo; Amarillo (TX); On-site; USD 26,000 - 37,000; Full time

Job summary

The City of Amarillo is seeking a 24-hour emergency communications dispatcher to handle 911 and administrative calls, triage requests, and dispatch responders including police, fire, EMS, and animal control. The role includes life-saving guidance, data entry in NCIC, and cross-agency coordination in a high-uptime environment.

Applicants must have a high school diploma, certifications such as TCIC/NCIC, FEMA IS courses, and pass a background check.

Qualifications

• High school diploma or equivalent required.
• Must obtain TCIC/NCIC Full Access and TLETS training within required timeframes.
• FEMA IS-100.a, IS-700.b, IS-240.a courses completed.
• Basic TCLEOSE certification and background check with fingerprinting.

Responsibilities

• Answer 911 and administrative calls and gather information.
• Provide life-saving instructions over the phone when needed.
• Dispatch police, animal control, and responders as appropriate.
• Enter and update data in NCIC and tow logs accurately.
• Train new employees and participate in policy committees.
• Communicate with outside agencies for follow-up and assistance.

Skills

Typing speed 35 wpm

Clear verbal communication

Strong written communication

Computer data entry

Operate multi-line phones

Attention to detail

Ability to use GIS

Ability to use CAD

Education

High School Diploma or equivalent

TCLEOSE Basic Telecommunications

TCIC/NCIC Full Access

FEMA IS-100.a/IS-700.b/IS-240.a

CPR Health Care Provider ADA TDD/TTY

Texas Driver’s License

Tools

NCIC system

GIS software

CAD software

Job description

The City of Amarillo is seeking a 24-hour emergency communications dispatcher to handle 911 and administrative calls, triage requests, and dispatch responders including police, fire, EMS, and animal control. The role includes life-saving guidance, data entry in NCIC, and cross-agency coordination in a high-uptime environment.

Applicants must have a high school diploma, certifications such as TCIC/NCIC, FEMA IS courses, and pass a background check.