Senior Business Systems Analyst: Process Coach & Optimizer

Arrowhead Programs; Oregon; Híbrido; USD 100.000 - 140.000; Tempo integral

Benefícios oferecidos por esta vaga

Health Benefits

401k Plan

Tuition Reimbursement

Paid Time Off

Resumo da vaga

Arrowhead Programs seeks a Lead Business Systems Analyst to drive operational excellence and quality governance across the Business Systems Analyst function. The role coaches and mentors analysts, monitors performance, and leads process improvement initiatives to strengthen delivery for Product Support and projects.

The position emphasizes standardized practices, workload management, and cross-functional collaboration with Owners, Engineering, QA, and stakeholders to enable high-performing teams.

Qualificações

• Proficiency with Jira, Microsoft Office tools, and related business systems.
• Experience with insurance and operational systems (preferred).
• Knowledge of process improvement methodologies and workflow optimization.
• Familiarity with automation tools to improve efficiency and reduce manual effort.
• Foundational AI literacy and ability to leverage AI in analysis and documentation.

Responsabilidades

• Coach, mentor, and support Business Systems Analysts at all experience levels.
• Monitor key operational metrics (time tracking, service levels, sprint backlog).
• Promote standardized practices and adherence to Definition of Ready/Done.
• Drive continuous improvement of SOPs and workflows.
• Partner with leadership to improve delivery quality and operational effectiveness.
• Collaborate with Product Owners, Engineering, QA, and stakeholders.

Conhecimentos

Jira

Microsoft Office

Process improvement

AI literacy

Formação

CBAP or PMI-PBA or Lean Six Sigma certifications

Ferramentas

Automation tools

Descrição da vaga

Arrowhead Programs seeks a Lead Business Systems Analyst to drive operational excellence and quality governance across the Business Systems Analyst function. The role coaches and mentors analysts, monitors performance, and leads process improvement initiatives to strengthen delivery for Product Support and projects.

The position emphasizes standardized practices, workload management, and cross-functional collaboration with Owners, Engineering, QA, and stakeholders to enable high-performing teams.