Lead Business Systems Analyst – Process Improvement & Coaching

bbinsurance; United States; Remote; USD 100,000 - 140,000; Full time

Job summary

bbinsurance seeks a Business Systems Analyst Lead to drive operating practices and quality standards. You will coach analysts, monitor workload and delivery health, and push process improvements across product support and projects.

Responsibilities include onboarding, tracking metrics, reviewing capacity, and ensuring quality in requirements and tickets. Collaboration across product, engineering, QA and stakeholders is essential.

Qualifications

• Coaching analysts and onboarding support.
• Process improvement and workflow optimization knowledge.
• Ability to guide colleagues and enable cross-functional delivery.
• Foundational AI tool usage to enhance analysis and documentation.

Responsibilities

• Lead coaching for analysts and assist with onboarding, complex analysis and process challenges.
• Track time reporting, responsiveness, sprint outcomes, and backlog health.
• Review capacity, identify risks, and advise leadership on priorities.
• Check requirements and tickets for quality and consistency.
• Improve procedures and workflows and promote updated practices.
• Maintain training resources and coordinate with product, engineering, QA and stakeholders.

Tools

Jira

Microsoft Office

Related business systems

Job description

bbinsurance seeks a Business Systems Analyst Lead to drive operating practices and quality standards. You will coach analysts, monitor workload and delivery health, and push process improvements across product support and projects.

Responsibilities include onboarding, tracking metrics, reviewing capacity, and ensuring quality in requirements and tickets. Collaboration across product, engineering, QA and stakeholders is essential.