Lead Business Systems Analyst

001 Brown & Brown, Inc; United States; Remoto; USD 100.000 - 140.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health benefits

401k with company match

Employee stock purchase plan (ESPP)

Tuition reimbursement

Mental health and wellness resources

Paid time off and holidays

Descrizione del lavoro

Arrowhead Programs is seeking a Lead Business Systems Analyst in the United States to drive operational excellence and governance across the Business Systems Analyst function. The role mentors analysts, monitors performance and capacity, and leads process improvements to strengthen delivery for Product Support and projects.

The position emphasizes coaching through influence, establishing standards, and partnering with cross-functional teams to optimize workflows and adoption of best practices.

Competenze

• Experience with Jira, MS Office and related business systems.
• Knowledge of process improvement methodologies and workflow optimization.
• Foundational AI literacy for enhancing analysis and documentation.

Mansioni

• Coach and mentor Business Systems Analysts at all levels.
• Support onboarding and ramp-up of new teammates.
• Lead process improvement and quality governance across the team.
• Monitor key metrics (time tracking, service levels, sprint backlog).
• Promote standardized practices, tools, and SOPs across programs.
• Collaborate with Product Owners, Engineering, QA and stakeholders.

Conoscenze

Leadership and Collaboration

Analytical thinking

Problem solving

Agile mindset

Formazione

CBAP / PMI-PBA / Lean Six Sigma certifications

Strumenti

Jira

Microsoft Office

Descrizione del lavoro

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

SUMMARY The Lead Business Systems Analyst role drives operational excellence, quality governance, and team enablement across the Business Systems Analyst function. The role coaches and mentors analysts, monitors operational performance and team capacity, promotes standardized practices, and leads process improvement efforts to strengthen delivery across Product Support and project work.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Training and Mentorship Coach, mentor, and support Business Systems Analysts at all experience levels
• Partner with Training and Onboarding Supervisor to support onboarding of new teammates to ensure effective ramp-up
• Guide team members in resolving complex: Business analysis challenges
• Process inefficiencies
• Execution-related issues
• Promote knowledge sharing and continuous development across the team
• Leading Through Influence / Monitoring Operational Performance
• Operate as a functional leader through influence, without direct supervisory authority
• Monitor key operational metrics, including: Time tracking accuracy and timeliness
• Service levels and responsiveness
• Sprint performance and backlog health
• Monitor team capacity, workload distribution, and bandwidth
• Identify resource constraints, delivery risks, and potential bottlenecks
• Provide insights and recommendations to leadership to support prioritization and decision-making
• Promote Standardized Practices
• Perform quality oversight of business requirements, Jira tickets, and supporting artifacts
• Ensure adherence to established standards (e.g., Definition of Ready / Done)
• Promote consistency in tools, documentation, and workflows
• Support enforcement of standards and best practices across the broader team
• Partner with stakeholders to improve operational effectiveness and delivery quality
• Process Improvement
• Partner with leadership to identify and implement quality and efficiency improvements across business systems and workflows
• Drive continuous improvement of standard operating procedures (SOPs)
• Evaluate workflow effectiveness and recommend enhancements
• Ensure adoption and consistency of improved processes across the team
• Training Enablement
• Partner with Training and Onboarding Supervisor to develop, maintain, and enhance training materials for Business Systems Analysts
• Ensure training content reflects current tools, processes, and standards
• Promote accessibility and consistency of training resources across programs
• Additional Responsibilities Partner with cross-functional teams including Product Owners, Engineering, QA, and Business Stakeholders
• Support alignment between Product Support and Project delivery priorities
• Contribute to improving overall team effectiveness, consistency, and delivery outcomes

CERTIFICATES, LICENSES AND REGISTRATION

Preferred: Agile, Business Analysis, or Process Improvement certifications (CBAP, PMI-PBA, Lean Six Sigma, etc.)

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Technical & Domain Expertise

• Proficiency with Jira, Microsoft Office tools, and related business systems
• Experience working with insurance and operational systems (preferred)
• Knowledge of process improvement methodologies, including continuous improvement and workflow optimization
• Familiarity with automation tools and platforms to improve efficiency and reduce manual effort
• Foundational AI literacy, including the ability to leverage AI tools to enhance analysis, documentation, and process outcomes
• Professional & Analytical Competencies Leadership and Collaboration

Pay Range

Pay Range $100,000.00 - $140,000.00 Annual The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits.

Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”. At Arrowhead Programs, growth starts with our people — shaped by an inclusive culture, sparked by innovation and driven by a shared goal to make an impact. It takes a range of strengths and perspectives to create specialized solutions — and at Arrowhead Programs, every role plays a part in our success. Whether you’re just starting out or taking the next step in your career, this is a place where your work drives progress. If you’re looking for a company that values curiosity, creativity and collaboration, you’ll find your next chapter here. Own your future. Help shape ours.