Lead Business Systems Analyst

bbinsurance; United States; Remote; USD 100,000 - 140,000; Full time

Job summary

bbinsurance seeks a Business Systems Analyst Lead to drive operating practices and quality standards. You will coach analysts, monitor workload and delivery health, and push process improvements across product support and projects.

Responsibilities include onboarding, tracking metrics, reviewing capacity, and ensuring quality in requirements and tickets. Collaboration across product, engineering, QA and stakeholders is essential.

Qualifications

• Coaching analysts and onboarding support.
• Process improvement and workflow optimization knowledge.
• Ability to guide colleagues and enable cross-functional delivery.
• Foundational AI tool usage to enhance analysis and documentation.

Responsibilities

• Lead coaching for analysts and assist with onboarding, complex analysis and process challenges.
• Track time reporting, responsiveness, sprint outcomes, and backlog health.
• Review capacity, identify risks, and advise leadership on priorities.
• Check requirements and tickets for quality and consistency.
• Improve procedures and workflows and promote updated practices.
• Maintain training resources and coordinate with product, engineering, QA and stakeholders.

Tools

Jira

Microsoft Office

Related business systems

Job description

Role overview

Lead the operating practices and quality standards of a business systems analyst function. The role supports analysts through coaching, monitors workload and delivery health, and drives process improvements across product support and project work, working through influence rather than direct supervisory authority.

Responsibilities

• Coach analysts and assist with onboarding, complex analysis work, and process or delivery challenges.
• Track operational measures such as time reporting, responsiveness, sprint outcomes, and backlog health.
• Review team capacity and workload, identify delivery risks or bottlenecks, and advise leadership on priorities.
• Check business requirements, work tickets, and supporting materials for quality and consistency.
• Improve procedures and workflows, and help ensure updated practices are adopted across the team.
• Maintain training resources with onboarding partners and coordinate with product, engineering, QA, and business stakeholders.

Requirements

• Proficiency with Jira, Microsoft Office, and related business systems.
• Knowledge of process improvement and workflow optimization.
• Familiarity with automation tools and their use in reducing manual work.
• Foundational ability to use AI tools to improve analysis, documentation, or processes.
• Ability to guide colleagues, collaborate across functions, and support consistent team delivery.

Nice to have

• Experience with insurance or operational systems.
• Agile, business analysis, or process improvement credentials, such as CBAP, PMI-PBA, or Lean Six Sigma.

Benefits and work setup

The listed annual pay range is $100,000–$140,000. Benefits include medical, prescription, dental, vision, life, and disability coverage; employee stock purchase and retirement plans; student loan assistance and tuition reimbursement; mental health and advocacy services; paid time off, holidays, and partner discounts. Eligibility and offerings may vary by location or employing entity.